Team Leader Supervisor: Asociación Puertorriqueños en Marcha, Inc.

Posted November 14th, 2014 at 2:45 pm.


This individual will provide supervision and enforce accountability measures to direct service workers that include, case managers, outcomes specialists, after care workers and case aides. The supervisor is responsible for oversight of daily program operations in accordance with agency policy and in compliance with DHS CUA Performance Standards and DPW PA State Regulatory Guidelines.  Emphasis will be child safety, well-being, and family stability.


  • Supervise a reporting team of 5 bachelor’s level Case Managers, 2 Bachelor’s Level support staff and 1 administrative support staff.
  • Responsiveness by phone required 24 hours per day, 7 days per week and on a rotating basis.
  • May function as intake and assume duties as necessary (see Intake job description).
    • Will provide a minimum of weekly one (1) hour supervision to all staff.
    • Maintain updated review and approval of structured progress notes, safety assessments, single case plans, and case acceptance/assignment in the appropriate allotted time.
    • Supervise and facilitate quality services of CUA Workers to client families.
    • Supervise development of various required assessment and service plans. Provide in service transfer of learning supports where needed.
    • Attend client sessions with or in place of CUA Worker.
    • Supervise the establishment and maintenance of statistical and client case records.
    • Monitor all open cases of all workers to ensure accuracy, timeliness and quality of work.
    • Supervise and perform case reviews monthly and enforce accountability measures defined by management.
    • Attend DHS and/or agency meetings, as determined by the CUA CM Director or VP of Human Services.
    • Communicate with Children Youth Division (CYD) workers and/or supervisors, DHS Social Workers, CRU Staff, Child Advocates, and City Solicitations frequently in conjunction with the CUA Worker assigned to a specific case.
    • Provide on-call back-up coverage, as needed in accordance to established schedules.
    • Provision of on-call services through a rotational basis as required by APM CUA.
    • Provision of emergency and mandated reporter procedures as required by PA state regulations.
    • Will attend a minimum of 20 hours of training per year.  Of the 20 hours, at least 10 hours must focus on skills, practices or issues related to CUA.
    • Participate in weekly One on One coaching/mentoring meeting with your immediate supervisor.
    • Attend weekly Quality Assurance meetings and in house Case Review meetings.
    • Facilitate bi-weekly team/group meetings with the CUA program staff and provide technical oversight and assistance regarding program policies, procedures, outcomes in support of the four IOC goals.
    • Assess the need for, schedule and facilitate family interdisciplinary group meetings.
    • Comply with performance standards to ensure quality of work is being met by the Case Managers and the program.
    • Conduct annual performance evaluations and assess training needs of staff.
    • Perform other duties as assigned that support the mission of APM and the CUA program.


  • Minimum of a Master’s Degree in Social Work or a related field with a minimum of two (2) years’ experience in direct social service delivery (preferably in child welfare and/or supervision of direct service workers. Some related fields are, social services, sociology, psychology, theology, criminal justice, education and public health administration.
  • Pennsylvania Child Abuse History Clearance.
  • Criminal Check Clearance.
  • Valid Pennsylvania Driver’s License with current driving record.
  • Annual physical with PPD test.
  • Must demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission and values statements.
  • Able to work a minimum of five (5) eight (8) hour shifts.
  • Also, required to work when on call or when an emergency situation occurs.
  • Able to respond to on-call responsibilities without incurring difficulty.
  • Adhere to applicable city, county, state and federal laws and regulations, internal and CARF standards.
  • Strong clinical writing skills
  • Strong professional communication skills
  • Required to use personal means of transportation in support of the program.
  • Excellent interpersonal and organizational skills.



  • Charting the Course certification
  • Knowledge of DPW child welfare standard regulations
  • Knowledge of DHS child welfare standard regulations
  • Bi-lingual in English and Spanish.
  • Clear understanding of the four Improving Outcomes for Children (IOC) goals
  • Computer proficient.


  • Strong Leadership Skills
  • Planning and organizing
  • Critical prioritizing of urgent matters
  • Problem assessment and problem solving
  • Information gathering and information monitoring
  • Attention to detail and accuracy
  • Flexibility
  • Adaptability
  • Time Management
  • Team Motivation
  • Staff coaching/mentoring
Filed under: Management Level by Margie DuBrow

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