Alumni Program Manager: Mastery Charter Schools

Posted December 16th, 2014 at 5:15 pm.

Position Summary:

The Alumni Program Manager will support the Assistant Director of Alumni to guide students and alumni successfully through the 12-16 transition. The Alumni Manager role combines direct service to alumni in need of support, data collection and analysis of alumni college performance, and partnering with colleges/universities for support systems on campuses. S/he will implement and manage our alumni program at the Community College of Philadelphia and work with partner offices to build supports for alumni in 2-year programs .The Alumni Manager will ideally be an experienced college retention specialist who excels at coaching young folks, both 1-1 and in groups, from setting goals through execution of the goals. The ideal candidate will be heavily outcomes-focused and strategically use data to track and serve a very large number of students. The ideal candidate will be willing to do “Whatever it Takes” to support our students/alumni in the college matriculation through their college graduation.

Duties and Responsibilities:

  • Support the management and maintenance of a Mastery alumni database integrating data from other systems
  • Coordinate quantitative and qualitative data collection on alumni performance in postsecondary Provide reports and resources on college persistence data and trends to Mastery staff.
  • Support national grant-funded innovations including completing proposals and reports.
  • Use innovative approaches such as video, social media and blogging to document alumni experiences that can promote college-completion culture in K-12 schools.
  • Organize alumni events and programs as well as support system-wide K-12 College Initiatives events
  • Implement a comprehensive alumni support program at the Community College of Philadelphia to promote alumni enrollment, persistence, associate’s degree completion, and matriculation to 4-year institutions or workforce entry
  • Work closely with alumni who are struggling to matriculate or persist in higher education by providing hands-on mentoring support and follow-up including on-site visits, and outreach support across a variety of media – phone, emails, social media, etc.
  • Build relationships with university student life programs to facilitate Mastery alums effective use of support services to maintain high persistence and retention rates.


  • Knowledge of all aspects of college counseling and college retention programs including financial aid, transfer processes, matriculation challenges and other barriers faced by low-income, first-generation college students;
  • Exceptional organization skills – a detail-oriented approach to multi-task and meet deadlines under pressure;
  • Strong proficiency with database systems – start-up and ongoing support/maintenance;
  • Ability to gather data, compile information and prepare reports as well as analyze data in order to make improvement recommendations;
  • Excellent communication, public relations, and interpersonal skills both orally and in writing with ability to effectively connect with broad range of constituents including alumni, their families, secondary and post-secondary school staff/leaders;
  • Comfort and demonstrated ability to successfully facilitate and engage various size groups;
  • Track-record of high achievement (premium placed on experience in urban communities and schools);
  • Personal drive and commitment to serve urban youth;
  • Deep belief in one’s own ability to significantly increase college going, persistence and graduation rates for Mastery alums;
  • Ability to effectively work alone and with a high-performing, mission-driven staff;
  • Consistently evaluates progress, using data to drive changes in alumni support program;
  • Demonstrated resilience to persevere and turn challenges into opportunities while meeting aggressive goals despite limited resources;
  • Ability to be a self-starter and creative problem solver while also being a quick learner who is willing to ask questions and seek feedback.
  • Presentation skills, organization, resilient, creative thinker, problem-solver, build meaningful relationships, communication and interpersonal skills

Education and Experience:

  • Bachelor’s degree required, Master’s degree preferred, with at least five (5) years of experience working with urban youth;
  • Previous experience in college counseling and/or college retention, at least three (3) years of experience is strongly preferred.

Physical Requirements:

Ability to physically perform the duties and to work in the environmental conditions required such as maneuvering in office space- filing, faxing, scanning, coping, typing, mailing, and making phone calls; Must be able to sit for up to two (2) hours looking at a computer monitor, using a keyboard, mouse and typing; Able to travel via car for off-site college visits and meetings.

Other Requirements:

Must have a valid driver’s license and access to a vehicle for traveling requirements; 10-25% of travel required with heavy travel requirements during peak seasons of the year.

How to apply

Interested candidates may submit an application via:

Filed under: Management Level by Margie DuBrow

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