Manager of Family Social Services: Council of Spanish Speaking Organizations of Philadelphia, Inc.

Posted May 27th, 2015 at 12:04 pm.

General Description:

The Family Social Services Manager reports to the Deputy Director, and provides supervisory functions to the Foster Parent Coordinator, the Foster/Kinship Care Coordinator and the Permanency Coordinator in compliance with and as directed by contract through the Pennsylvania Department of Public Welfare, the Philadelphia Department of Human Services, and the Community Umbrella Agency/ies to which Concilio sub-contracts. The Manager’s role is to: (1) implement policies, procedures and services to ensure program compliance with funding and agency goals and (2) train, supervise and evaluate assigned staff and (3) represent Concilio’s family social services internally and externally as appropriate. The Program Manager has access to sensitive Concilio information and is expected to handle such information with integrity and professionalism.

Duties and Responsibilities:

Staff and Supervision

  1. Provide management to the department and staff through independent judgment and decision making.
  2. Provide quality supervision to all assigned staff including a minimum of bi-weekly

supervisory staff meetings with individual staff members to ensure compliance with program goals.

  1. Identify staff development opportunities and trainings to assigned staff.
  2. Conduct weekly program staff meeting.

Program Management/Administration

¨ Implement policies, procedures and services required under contract with the Pennsylvania Department of Public Welfare and the Philadelphia Department of Human Services.

¨ Ensure program compliance with standards and procedure criteria as mandated by the Pennsylvania Department of Public Welfare, the Philadelphia Department of Human Services.

¨ Submit monthly, quarterly and annual reports to funders and director as required.

¨ Monitor program spending including purchasing appropriate program materials necessary for the delivery of services.

¨ Ensure ongoing training for all assigned staff as may be required by contract or statute.

¨ Report on all programs to the Deputy Director, verbally and in writing as required.

¨ Prepare departmental billing reports and fiscal reports as required.

¨ Perform management functions and/or make recommendations for the department such as hiring, firing, performance evaluations, disciplinary counseling, salary adjustments, workload distribution and employee relations.

¨ Respond to work related emergencies after 5:00 pm and on weekends as necessary

Internal & External Relationships

  1. Participate as a member of the Management/Senior Management Team in various agency committees for the advancement of the community and the agency.
  2. Facilitate departmental compliance with agency procedures, working collaboratively with other senior managers to optimize agency processes and service integration.
  3. Engage with funders and partners and represent Concilio as needed or as assigned.
  4. Ensure high quality representation in conferences and other events.
  5. Perform other duties as assigned.


¨ Masters Degree in Social Work or in a related field plus two years experience in Human Services, preferably child welfare, or a Bachelor’s Degree with significant experience may be considered in lieu of a degree.

¨ Demonstrated counseling and collaboration skills required.

¨ Manager should be resourceful, able to establish and maintain good working relationships with a variety of clients, other professionals and foster parents.

¨ Manager must understand and preserve the importance of confidentiality and discretion.

¨ Knowledge of the social services network in Philadelphia.

¨ FBI, Pennsylvania Childline and Criminal Background Clearances.

¨ Bilingual (English/Spanish) preferred.

¨ Excellent oral and written communication skills, ability to deliver strong and engaging trainings for foster and kinship parents.

¨ Excellent analytical ability.

¨ Computer and technological proficiency required.

¨ Ability to work under pressure and handle emergency situations.

¨ Must have valid driver’s license and insurance and able to travel and be flexible.

Competencies & Personal Characteristics:

¨ Ability to write well, including articles for publication.

¨ Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature

¨ Strong marketing and events planning skills

¨ Effective leadership and team building skills.

¨ Results oriented with the ability to balance other business considerations.

Organizational Accountability & Relationships:

¨ Reports directly to the Deputy Director.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Must be mobile at times. Must have valid driver’s license and insurance and able to travel and be flexible.

How to apply

Please send coverletters and resume to:

Filed under: Management Level by Margie DuBrow

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