Domestic Violence Counseling Supervisor: Lutheran Settlement House

Posted February 16th, 2016 at 9:36 am.


Established in 1902, Lutheran Settlement House (LSH) is a non-profit, community-based organization committed to serving vulnerable children, adults, and families living in Philadelphia. Over the past century, the programs and services offered by LSH have changed in response to the evolving needs of the community. However, the core mission of Lutheran Settlement House —”to empower individuals, families, and communities to achieve and maintain self-sufficiency through an integrated program of social, educational, and advocacy services”— has remained constant.

Scope of Position:

Under the supervision of the BDVP Director, the Counseling Supervisor is primarily responsible for providing supervision and leadership to the counseling team including hotline advocates, individual and group counseling services, advocacy for domestic violence victims and their families, and the Emergency Placement Program.

In addition to the duties associated with the position of Counselor/Advocate, the Counseling Supervisor will be responsible for the following:

Functions and Duties:

  1. Provides supervision to Counselors, Hotline Advocates, and Emergency Placement Case Manager;
  2. Provides supervision of the hotline in accordance with the Hotline Collaboration Procedures;
  3. Maintains on-call availability by phone for hotline emergencies;
  4. Serves as the agency liaison with the BDVP senior hotline counselor for the Philadelphia Domestic Violence Hotline Collaborative;
  5. Provides supervision to student interns;
  6. Provides ongoing opportunities for peer supervision and support among counseling team members, including the facilitation of the BDVP Counselor’s Meetings;
  7. Manage the flow of counseling referrals;
  8. Monitors and coordinates the provision of group services throughout the BDVP;
  9. Participate in program development activities;
  10. Completes monthly counseling report for submission to BDVP Director. Includes a monthly statement of relocation funds left, the collection of monthly counseling feedback forms, and the compilation of these forms into a monthly counseling report due by the 10th of each month;
  11. Participates on the BDVP Leadership Team and external committees as needed;
  12. Participates in professional and community trainings as needed by the BDVP Education and Training department;
  13. Participates in agency activities/events outside hours and on the weekends as needed;
  14. Other related duties as assigned by supervisor.

Duties associated with the position of Counselor/Advocate & Hotline Advocates

  1. Provides individual counseling, advocacy, accompaniment and referral services to victims of domestic violence and their families;
  2. Attends to walk-in clients in crisis when available;
  3. Develops and maintains a hotline shift schedule to ensure 24-hour coverage. This involves maintaining routine contact with hotline counselors, volunteers, and other domestic violence agencies;
  4. Provides quality client services and maintains client records accurately and in accordance with agency standards;
  5. Facilitates or co-facilitates group counseling for domestic violence victims and their families;
  6. Maintains up-dated information regarding procedures for obtaining and enforcing protection from abuse court orders. Remains current with local, state and federal laws that impact services to domestic violence victims and their families;
  7. Maintains up-dated and accurate resource and referral system on domestic violence, drug and alcohol, AIDS/HIV, and other related issues;
  8. Advocates with institutions, agencies, government systems on behalf of domestic violence victims and their families;
  9. Participates in the development and presentation of workshops on domestic violence issues to the larger community;
  10. Provides scheduled hotline coverage;
  11. Participates in team/staff meetings, in-service and volunteer trainings, and other LSH-BDVP functions as may be required;
  12. Meets weekly with supervisor to review clients, program activity, service issues, and other program matters. This includes a routine review of service documentation and other program information to assure compliance with program standards and agency service goals;
  13. Assists with annual evaluation of the BDVP programs and services, and participates in the development of new program concepts and logic models;
  14. Participates in the development of printed materials, public service announcements, and public relations on domestic violence.


A Bachelor’s Degree in the field of human services with a minimum of 3 years experience in providing counseling services is preferred. One year of relevant supervised quality experience may be substituted for each year of education. The individual is expected to demonstrate good oral and written communication skills, organizational skills, understanding of the dynamics of domestic violence, knowledge of community resources, and sensitivity to the needs of domestic violence victims and their families. In addition the individual is expected to present good-listening skills; demonstrate effective problem solving skills; be able to work with a diverse group of individuals; and be able to work flexible and evening hours. Completion of a state mandated 40-hour domestic violence training and 5 hours of double staffing is required; can be completed upon hiring.

How to apply

To apply please submit a resume, cover letter and references to

Filed under: Management Level by Margie DuBrow

Comments are closed.