Manager, Guest Relations Admissions: Zoological Society of Philadelphia

Posted March 16th, 2017 at 3:27 pm.


•Responsible for the efficient operations of the following functions within Guest Relations:◦Zoo Ticketing
◦Attractions Ticketing
◦Membership Sales Operations

•Ensure implementations of all ticketing and access control policies regarding memberships and various ticketing products.
•Monitor cash control to ensure that funds are being handled in an accurate and secure manner that conforms to the Philadelphia Zoo policies and procedures.
•Maintain knowledge and expertise of point-of-sale system (POS, kiosks, scanners, PCs, etc.) use to ensure that visitor access is being properly monitored and recorded.
•Plan and manage hourly staffing to provide superior customer service within budgeted payroll.
•Hire, train, supervise, counsel and coach staff; document infractions and address performance in an objective, consistent, and timely manner.
•Evaluate full-time (union and non-union) and seasonal employees in accordance with established Zoo and departmental policies.
•Responsible for the execution of the employee incentive program that rewards outstanding achievements.
•Handle guest complaints/inquiries/suggestions and develop short-term and long-term plans to prevent re-occurring issues.
•Act as a location or building manager as assigned. Monitor upkeep and maintenance of these areas according to zoo standards.
•Act as a back-up manager as needed for other GR operations.
•Perform any other duties, projects or task assigned.


• Bachelor’s degree required. Minimum of five years’ work related experience and at least three -year supervisory experience, preferably at an attraction venue.
•Demonstrated strong customer service, and experience developing and implementing visitor friendly systems and procedures.
•Position requires experience working in high-volume guest areas, preferably at a recreation or tourist destination.
•Demonstrated strong management skills and experience with skilled, unskilled, and semi-skilled temporary workforce.
•Demonstrated strong customer service, and experience developing and implementing guest centric systems and procedures.
•Demonstrated knowledge of internal control systems for revenue and tickets. Proficiency in the use of Microsoft Office is required.
•Experience establishing and maintaining productive relationships with subordinates, peers, superiors, guests and vendors.
•Able to work a flexible schedule, which will include weekends and holidays.
•Occasional evenings and early mornings.


•Able to access staff work staff work areas, concession and visitor areas located across a 42-acre property and remote parking areas.
•Ability to perform all attendant, supervisor and manager position duties.
•Successful completion of a criminal background check prior to commencing employment
•Successful completion of a pre-employment drug test and PPD.
•Ability to work around plants and animals.
•Ability to perform physical work outdoors in all weather conditions.
•Must have a valid U.S. Driver’s License.

To Apply

Education Level: Bachelors Degree
Filed under: Management Level by Margie DuBrow

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