Member Development Manager: American Public Gardens Association

Posted March 16th, 2017 at 3:29 pm.


Major Function:

The Member Development Manager acquires, retains and engages Organizational (Institutional and Corporate) and Individual Association members, creating strategic opportunities for them to partner through sponsorships, advertising or other collaborations with the Association for mutual benefit. Directly responsible for meeting revenue generation target goals and for membership data management processes, the Manager embodies the American Public Gardens Association’s Mission, Vision and Strategic Plan goals by providing exceptional service to members as they connect and advise them to make use of all of the Association’s offerings and benefits.


Principal Duties and Responsibilities:

  • Renews and (when mutually advantageous, upgrades) current Association members
  • Creates and implements strategies for approaching and closing on prospects for Annual Conference and Symposia sponsorship, exhibits, Public Garden magazine program advertising, and opportunities for affinity programs
  • Acquires new (and re-captures lapsed) members through strategic identification, proposal development, and closing
  • Coordinates and/or directs all processing aspects for above programs including records management, invoicing, benefit deliverables, and ongoing stewardship
  • With the Executive Director, develops annual budgetary goals and generates monthly reports monitoring progress on revenue for all membership categories, expenses related to membership, and other membership KPIs
  • Primary point of contact and an organizational ambassador who connects members to other staff and/or their benefits, and how to best utilize them
  • Ensures organizational member rosters and member database is consistently updated to reflect current member participation in all programs and benefits
  • Manages and safeguards the member database, assuring security and confidentiality of member contact information and monitoring proper utilization of the Association’s mailing lists
  • With the Director, External Relations – identifies, develops, and maximizes opportunities for increased support from member institutions and others
  • Serves as Staff Liaison for 1-2 Professional Sections, supports their activities and initiatives
  • Participates with all Association staff in leading and executing key facets of the Annual Conference
  • Supervises part-time support staff and/or volunteers as designated to assist with database or other member processing functions

Working Relationships

Internal:  Reports to Director, External Relations. Works with Executive Director and Board members and may present to Board of Directors during quarterly meetings. Closely collaborates with all other Association staff

External: Interacts with Association members, sponsors, third-party vendors; and other institutional partners, collaborators, and stakeholders


Knowledge and Background:

  • Demonstrated success in being personally responsible for regularly meeting or exceeding sales/revenue goals, either in the for-profit or non-profit sector
  • Familiarity and experience working with membership organizations, associations, or non-profits
  • Demonstrated experience working in sales contact, member, or donor databases such as SalesForce, iMIS, Donor Perfect, or Raiser’s Edge) – particularly in running queries and reports
  • Proficiency using MS Office Suite


Skills and Abilities:

  • Extremely customer/member service-oriented with a demonstrated ability to resolve issues with grace and diplomacy
  • Strong written, oral, listening, and other communication skills
  • Well-organized with a strong attention to detail and ability to manage multiple projects at one time while being respectful of deadlines
  • Positive, persuasive, and persistent while at the same time poised and professional
  • Ability to work well independently and creatively within a team environment
  • Results-driven and self-motivated individual able to work with minimal supervision
  • Can supervise and manage part-time and volunteer staff; dedicated to their mentorship and professional growth
To Apply

Please submit 1) A current resume and 2) A brief cover letter that details your interest, background, and salary requirements for the position.

Submit by email to Ms. Kate Tyrawski, The deadline for applications is Friday, March 24, 2017 at 5PM ET.

The position is salaried, full-time, and exempt with benefits. Salary is commensurate with experience. For more information about the American Public Gardens Association, please visit The Association is an EOE.

Filed under: Management Level by Margie DuBrow

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