Truancy Case Manager: Congreso

Posted September 12th, 2017 at 10:56 am.

The Truancy Case Manager is responsible for helping students with 10+ absences develop positive patterns of school engagement and work collaboratively with school personnel, families, Truancy Regional Court and other adults to support the student. The Truancy Case Manager will connect students with supportive personalized interventions and make referrals for students and families. They will provide regular feedback to students about their attendance, grades and behavior to help students stay engaged at school and with learning. The Truancy Case Manager is responsible for the management of all cases referred to the Truancy Program through the Regional Area Truancy Court, the Department of Human Services and CUAs and for conducting pre-court home visits, and family assessments for all new families going to court. The Truancy Case Manager will link students and families with supportive services ensuring attendance to referrals resulting in clients improvement of school engagement and attendance. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.

Essential Functions

  1. Maintain a physical presence in designated CUA 2 region schools and provide direct services to a minimum caseload of 15 cases and a maximum caseload of 35 at any given time.
  2. Complete all pre-court home visits, family assessments, and court reports per DHS guidelines.
  3. Attend all Truancy Court sessions providing family advocacy in court and scheduling the first meeting for the formal intake.
  4. Complete Intake and Assessment which include but is not limited to the FAST assessment and Social Summary/Family Development Plan.
  5. Connect students and/or families with immediate interventions (services and supports) to address absenteeism and serve as key liaison to agencies and systems to ensure families are receiving those services.
  6. Record data using Congreso’s standardized educational monitoring tool -Early Warning System of school attendance, grades and behavior- and provide feedback and discuss with students and/or families red flags and areas in need of improvement.
  7. Perform a minimum of two home visits per month for all active clients and for non-active clients per DHS guidelines;
  8. Visit schools at minimum one time per month for monitoring school attendance and performance (for all clients).
  9. Prepare a detailed court report with current status and progress of the child/family (e.g. efforts made to assist the student/family, dates of visits to the home and school; summary of progress notes; number and type of services provided and referrals)
  10. Provide information and assistance to students and/or families to navigate the school and service systems in order to overcome educational difficulties or barriers.
  11. Educate parents on SDP policies and procedures, educational resources, truancy laws and community resources and services.
  12. Operate as liaison facilitating contact and communication between students and/or parents and school creating a culture of collaboration among them.
  13. Engage parents in participating in student’s educational progress and school performance.
  14. Provide support to students in transition or experiencing distress affecting school engagement.
  15. Act as a prevention agent addressing problems causing absenteeism reducing referrals to Truancy Tier III.
  16. Facilitate implementation of the weekly Youth Teen Lounge programming (targeting schools without after-school programs), offering homework assistance, student-led activities, fieldtrips and workshops/discussions on interpersonal skills and self-esteem development.
  17. Input and print client information in the DHS and agency databases in a weekly basis.
  18. Attend all required Family Team Meetings, and court hearings to transition case to the appropriate CUA.
  19. Meet, discuss and deliver case file to CUA case manager when transfer to Tier III.
  20. Perform other duties as required and as requirements change.

Non-Essential Functions

  1. Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
  2. Adheres to the Congreso’s security guidelines and ensures the appropriate handling of sensitive information.
  3. Facilitates and attends relevant staff meetings to promote communication and execution of goals.
  4. Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
  5. Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities (Career Pathway: Direct Services)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English)

Direct Services Staff Competencies

  • Knowledge of legal and political issues, and community Community’s and benefits that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
  • Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Ability to exercise conversational English and Spanish.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

Experience, Education, and Licensure

  • Knowledge of community resources and problems facing the Latino community.
  • Ability to prepare professional correspondence and reports relating to program functions.
  • Ability to establish and maintain effective working relationships with schools, other human services providers, community and the public.
  • Bilingual/bicultural (Spanish/English).
  • Good written and oral communication skills in both English and Spanish.
  • Ability to work under pressure and handle emergency situations.

Minimum Education: Case Managers must have a Bachelor’s Degree in Social Work or related field including but not limited to sociology, psychology, counseling, criminal justice, education, divinity or public health administration. Candidates with a Degree in an unrelated field require a minimum of four years of experience working in child, youth and family serving systems and an approved waiver from the DHS.

Certification/License: NA

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
  2. The employee must occasionally lift and/or move up to 25 pounds.
  3. Operate related office equipment and use necessary tools.
  4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The noise level in the work environment is usually moderate.
  2. Although work is primarily indoors, you will be required to travel outside to client and community locations.
  3. Position may require occasional trips to attend conferences seminars, and meetings.
  4. Certain visits or work related appointments might be scheduled outside of traditional work hours as necessary.


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

About Congreso

Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Filed under: Management Level by Margie DuBrow

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