Post-Secondary Education Program Manager: Congreso de Latinos Unidos, Inc.

Posted October 4th, 2017 at 9:16 am.

Position Summary

The Post-Secondary Program Manager reports to the Director of Post-Secondary Services and is responsible for the oversight and daily management of Congreso’s onsite college program, Harcum College at Congreso.  This position is responsible for maintaining the partnership with Harcum College and the marketing, recruitment and operations of Congreso’s satellite campus.  Additionally, the Post-Secondary Program Manager is charged with supporting post-secondary efforts across the Education and Workforce division, including conducting FAFSA workshops and serving as a resource for post-secondary information for other programs.

Essential Functions

Program Management

  1. Create plans and monitor progress in meeting goals for enrollment and retention.
  2. Facilitate open communications between Harcum College and the student population, for the purpose of positively impacting the community and student experience.
  3. Tailor advice and guidance that the student can utilize.
  4. Reinforce positive success skills and characteristics, such as diligence, perseverance and critical thinking to help learners reach both graduation and career/life goals.
  5. Monitors and identifies common student inquiry issues and presents these findings to management.
  6. Facilitate ways for the team to participate in organizational committee to identify ways to resolve common student inquiry issues and assess service quality and satisfaction.
  7. Assists in the coordination of students networking opportunities and planning recognition events and assist in the transition from and Associates degree to a Bachelors.
  8. Provide direction and supervision to program staff, including monitoring daily tasks and creating overall work plans.
  9. Monitor information system and data collection to inform progress in meeting enrollment and retention goals.  Use data to reflect on and adjust program design and management.
  10. Ensure that post-secondary students are being connected to other relevant Congreso services.
  11. Have regular contact with Harcum College, specifically the Director of Off Campus programs, to ensure clear and regular communication occurs.
  12. Develop and facilitate orientation sessions for students.
  13. Prepare and present financial empowerment workshops for college-ready students.
  14. Responsible for outreach to partner agencies regarding placement and preparation of college-ready students.
  15. Prepare and present professional development workshops for Congreso staff regarding college access topics.
  16. Work to develop new external partnerships and serve as a point person for post-secondary programs.
  17. Oversee the creation and design of print material including marketing packets, flyers and brochures for post-secondary recruitment purposes
  18. Oversee ordering of supplies and equipment for program, ensuring that program spending remains on track each semester.
  19. Participate in the planning, development and execution of division activities including (but not limited to) staff meetings, trainings, etc.
  20. Responsible for program hiring, firing, performance evaluations, disciplinary counseling, work load distribution, communication, and recognition activities.
  21. Ability to provide services to clients and staff that reflects PCM™ service delivery approaches that are Client-Centered, Data-Informed, and Culturally-Appreciative.
  22. Attend and participate in continuing education related to PCM™, which include active participation in quality circles and the maintenance of work according to the data established requirements.


  1. Perform outreach to Congreso staff, community members, and other interested parties who would benefit from our program through on- and off-site information sessions and one-on-one information sessions.
  2. Presents information about the benefits of attending college at onsite locations and to on-campus visitors.
  3. Develop talking points and train the trainer materials to teach others in the agency and program how to also be ambassadors for the program and ensure that key agency staff are able to assist with Harcum outreach efforts
  4. Develop and maintain strong relationships with community resources and other relevant stakeholders in the community.
  5. Organize and execute recruiting/orientation activities.
  6. In partnership with the Fundraising and External Affairs Department, develop and implement new marketing and recruitment ideas
  7. Set appointments for on-campus visits.
  8. Communicate with prospective students, parents and community through appointment, telephone, email and other materials.
  9. Assist with the development of enrollment marketing publications and communications including letters, brochures, website postings, electronic mail and other mediums.
  10. Foster and develop relationships with schools and community partners being recruited from.

Management Duties

Staff Supervision:

  1. Responsible for the assurance of quality supervision provided to all staff under the Manager’s oversight; including a minimum of bi-weekly supervisory meetings, annual performance reviews and work plans as deemed necessary, adherence of supervisors to agency policy with regard to personnel management, engagement of the Human Resources department as appropriate, and active coaching of supervisors to staff development.
  2. Conduct staff performance evaluations of all assigned at the end of each probationary period and annually, and adhere as well to agency personnel policy.
  3. Provide management of department and staff through independent judgment and decision-making.
  4. Regularly direct the work of, schedule, and provide staff development opportunities and training to department staff.
  5. Perform management functions and/or make recommendations for the department such as hiring, firing, performance evaluations, disciplinary counseling, salary adjustments, workload distribution, communication, recognition activities, and employee relations.
  6. Coordinates services (e.g. training, programs, materials, etc.) for the purpose of implementing professional development.
  7. Monitors professional development services (e.g. consultants, course outcomes, staff training, etc.) for the purpose of ensuring that performance outcomes are achieved.

Program Management/Administration:

  1. Support Director with the spending of program funds within budget limitations and in accordance with fiscal operations policy.
  2. Oversee and carryout contracts within departments/programs, ensures contract compliance as well as quality of programs and services within the program.
  3. Carryout out policies and procedures with the support of Director as they pertain to operational/funder programmatic standards.
  4. Responsible for program enhancements, employee hiring, promotions, transfers or terminations for programs under Manager oversight.
  1. Carry out major assignments in conducting the operations of the department and                provide consultation and expert advice to management

Non-Essential Functions

  1. Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
  2. Adheres to the Congreso’s security guidelines and ensures the appropriate handling of sensitive information.
  3. Facilitates and attends relevant staff meetings to promote communication and execution of goals.
  4. Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
  5. Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities (Career Pathway: Leadership/Management)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.

Leadership/Management Competencies

  • Ability to articulate, promote, and model the organizational mission, vision and programmatic goals, and strategic plan.
  • Understanding of legal/political policies and issues, community resources, and benefits addressing targeted client needs as they affect Congreso services (e.g. TANF, poverty, immigrants).
  • Understanding of and implement guidelines and policy for programs and the organization.
  • Ability to effectively implement human resources policies, employee relations, staff supervision, staff development, staff evaluation, and management practices in accordance with Congreso policies.
  • Ability to read and understand a budget – making appropriate financial decisions (including review of spending levels).
  • Ability to evaluate data against business plan and communicate results while applying a sophisticated understanding of performance management and data driven performance reviews.
  • Ability to demonstrate sustained leadership in moving clients towards targeted outcomes.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to manage, evaluates, and distributes the work of an individual or teams either programmatically or by function.
  • Ability to monitor contract compliance.

Experience, Education, and Licensure

Minimum Experience:

  • Bachelor’s degree in education, social services, or related field is required.
  • Associate’s degree with minimum of 3 years of experience working in urban community-based higher education programs or 3 years of program management experience may be accepted in lieu of Bachelor’s degree
  • Bilingual (Spanish and English) preferred.
  • Familiarity with Eastern North Philadelphia, its residents, and strengths/challenges facing the community, preferred.
  • Ability to effectively engage community members during public speaking engagements.
  • Ability to quickly adapt to the program’s structure (mission, goals and objectives), policies and procedures.
  • Proven record of managing delicate situations and a diversity of people.
  • Proficiency in Microsoft Office Suite required – including Excel, Word, Outlook and PowerPoint.
  • Sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling, and punctuation with a high degree of accuracy.
  • Respect for strict confidentiality in regard to work performed.
  • Ability to handle multiple interruptions and adjustments to priorities throughout the day.
  • Effective communication skills to handle calmly and efficiently situations ranging from routine to emergency.
  • Excellent organizational ability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
  • Ability to write concisely and clearly.
  • Ability to work within a team setting.

Certification/License: NA

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
  2. The employee must occasionally lift and/or move up to 25 pounds.
  3. Operate related office equipment and use necessary tools.
  4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The noise level in the work environment is usually moderate.
  2. Although work is primarily indoors, you will be required to travel outside to client and community locations.
  3. Position may require occasional trips to attend conferences seminars, and meetings.
  4. Certain visits or work related appointments might be scheduled outside of traditional work hours as necessary.


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

About Congreso

Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Filed under: Management Level by Margie DuBrow

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