Family Social Services Department Manager: Concilio

Posted February 13th, 2019 at 9:01 am.

General Description:

Family Social Services Manager provides management and oversight to all foster care, adoptions, and post-permanency services. This position reports to the Deputy Director, and provides supervisory functions to the Resource Parent Coordinator, the Permanency Coordinator, Parent Training Coordinator and Department Administrative Assistant. Oversight of staff and services are completed in compliance with and as directed by contract through the Pennsylvania Department of Human Services, the Philadelphia Department of Human Services, the Community Umbrella Agency/ies, and the State Wide Adoption Network. The Manager’s role is to: (1) develop and implement policies, procedures, strategies and services to ensure achievement with program and billing and reconciliation compliance; (2) train, supervise and evaluate assigned staff and (3) represent Concilio’s family social services internally and externally as appropriate. This position requires excellent written and oral communication skills, and overall strong judgment, management abilities, and professionalism. Masters degree in social work or related field required. 2-3 years supervisory experience and knowledge of the child welfare system.

Duties and Responsibilities:

Staff and Supervision

1. Serve as hiring manager by coordinating the hiring and firing of department staff in collaboration with the agency’s administration team.

2. Provide management to the department and staff through independent judgment and decision making.

3. Provide quality supervision to all assigned staff including a minimum of bi-weekly

supervisory staff meetings with individual staff members to ensure compliance with program goals.

4. Identify staff development opportunities and trainings to assigned staff.

5. Conduct department staff meetings.

Program Management/Administration

1. Implement policies, procedures and services required under contract with the Pennsylvania Department of Human Services, the Philadelphia Department of Human Services, Community Umbrella Agencies as appropriate, The State Wide Adoption Network and the agency.

2. Ensure program compliance with standards and procedure criteria as mandated by the Pennsylvania Department of Human Services, the Philadelphia Department of Human Services, Community Umbrella Agencies as appropriate, and the State Wide Adoption Network.

3.  Manage the strategic growth and vision of the department through support from the leadership team and beyond.

4.  Submit monthly, quarterly and annual reports to funders and director as required.

5. Monitor all program billing and lead reconciliation process with the Department of Human Services.

6.  Monitor program spending including purchasing appropriate program materials necessary for the delivery of services.

Internal & External Relationships

1. Participate as a member of the Management/Executive Management Team in various agency committees for the advancement of the community and the agency.

2. Facilitate departmental compliance with agency procedures, working collaboratively with other senior managers to optimize agency processes and service integration.

3. Engage with funders and partners and represent Concilio as needed or as assigned.

4. Ensure high quality representation in conferences and other events.


1. Master’s Degree in Social Work or in a related field plus two-four years experience in Human Services, preferably child welfare.

2. Three years of supervisory experience required.

3. Demonstrated counseling and collaboration skills required.

4. Manager should be resourceful, able to establish and maintain good working relationships with a variety of clients, other professionals and foster parents.

5.  Manager must understand and preserve the importance of confidentiality and discretion.

6.  Knowledge of the social services network in Philadelphia.

7.  FBI, Pennsylvania Childline and Criminal Background Clearances.

8.  Bilingual (English/Spanish) preferred.

9. Excellent oral and written communication skills, ability to deliver strong and engaging trainings for foster and kinship parents.

10.Excellent analytical ability.

11.Computer and technological proficiency required.

12. Ability to work under pressure and handle emergency situations.

13.  Must have valid driver’s license and insurance and able to travel and be flexible.

14. Bi-lingual English/Spanish preferred

Filed under: Management Level by Margie DuBrow

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