Program Manager: Urban Affairs Coalition

Posted November 7th, 2019 at 11:08 am.

Position Summary: 
UAC/CFH is looking a qualified Program Manager at the CFH Tioga Simpkins House. Under the supervision of the Director of Case Management and Social Services (DCMSS), the Program Manager will assist and support the DCMSS, case management team, and safety team in achieving full compliance with the City of Philadelphia’s Office of Homeless Services Shelter Support Services (OHS) program. The Program Manager will carry a full case load and ensure the provisions of program development and adherence to standard related services as prescribed by the City of Philadelphia’s Emergency Housing Standards. Also, this person be responsible for arranging continuing care/follow-up for clients, oversee the facility’s needs, and communicate those needs to operations, as well, be responsible for community member/participant incidents that happen on the premises.
Key Duties & Responsibilities:

  • Provide the full range of housing case management services to assigned caseload of 32;
  • Function as part of the Case Management team to ensure high quality services are provided t community members;
  • Consult with and direct as needed CFH Tioga/Simpkins staff to ensure effective communication and delegation of tasks as it pertains to community members;
  • Attend weekly supervision and Team meetings as well as monthly Participant Progress Review Meetings and All Staff Meetings.


  • Act as housing case manager to assign caseload of 32;
  • Interface with other homeless service providers to coordinate community coordinator care;
  • Oversee token distribution and log;
  • Present to site in the event of an emergency situation;
  • Attend funding agency trainings as mandated by compliance requirement s
  • Other duties as assigned.
  • Work alongside DCMSS to establish, implement, and improve policies and procedures that will reflect growth of CFH Tioga/Simpkins;
  • Liaison between CFH Tioga and OHS Program Analyst;
  • Oversee and approve the reporting of available beds to the OHS Placement Coordinator;
  • Facilitate quarterly inspections by Program Analyst (OHS). Report results to Administration;
  • Approval on social passes signed by CFH Tioga/Simpkins staff;
  • Approve or deny house visitations and presentation by guests;
Education, Knowledge, Skills & Abilities:

  • Ability to work with diverse populations and with critical and emergency situations;
  • Knowledge of basic principles, practices and procedures involved in a shelter facility;
  • Ability to work effectively with staff and participants to aid in the utilization of available resources;
  • Ability to establish and maintain effective working relationships with participants, other members of staff, outside agencies, shelter system and the general public;
  • Ability to communicate effectively, both verbally and in writing;
  • Ability to organize time and prioritize assignments;
  • Ability to work flexible hours outside of routine 9am to 5pm office schedule as required;
  • Ability to organize a large caseload and an extensive information system;
  • Successful candidate will be result oriented.


  • Master’s in Social Work or related field and a minimum of three (3) years of case management experience with progressively responsible experience in program management and/or administration;
  • Knowledge of or the ability to learn Philadelphia resources and service pool;
  • Knowledge and experience working with vulnerable and at-risk populations, including but not limited to the homeless, medically fragile, and D&A;
  • Ability to manage multiple tasks, projects, and people simultaneously;
  • Must be able to effectively utilize Microsoft Word and Excel;
  • Must be able to  meet deadlines and function effectively in a fast pace environment;
  • Working knowledge of Homelessness Management Information System (HMIS) a plus;
  • Must possess supervisory and or leadership experience;
  • Must be able to work independently as well as part of a team;
  • Possess skills to facilitate discussions/workshops and topics of interest to community members such as housing, finances, stress management, conflict resolution, etc.
Contact Info:

Forward cover letter and resume to:

Filed under: Management Level by Margie DuBrow

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