Director Refugee Program and Planning: HIAS and Council Migration Service of Philadelphia

Posted July 23rd, 2015 at 4:53 pm.

HIAS PA Director of Refugee Programming and Planning:

Refugee resettlement is a humanitarian program designed to assist refugees selected to come to the US because they have been displaced from their homeland or persecuted on account of their race, religion, nationality, membership in a social group or political opinion. It is a public-private partnership with the U.S. State Department Office of Population, Migration and Refugees, national HIAS, the Office of Refugee Resettlement of the Department of Health and Human Services and the Pennsylvania Refugee Resettlement Program. The overall goal of the Refugee Resettlement Program is to help refugee families become self-sufficient in their new communities by providing basic needs and a core group of services within 3 to 6 months after arrival. The Director of Refugee Programming and Planning manages the program, represents the program among stakeholders, funders and the public, supervises staff, and identifies resources to meet the needs of newly arrived refugees. The Director of Refugee Programming is part of HIAS PA’s management team which meets bi-weekly.

Summary of Responsibilities:

Program Management (35% of responsibilities)

Supervision (30% of responsibilities)

Planning, Evaluation and Resource Development (35%)

Staff and Organizational Management

  • Manage and oversee all resettlement services.
  • Ensure that all clients receive high quality services in compliance with all contracts.
  • Supervise staff members and interns and conduct annual performance evaluations.
  • Lead weekly staff meetings.
  • Provide appropriate training, coaching, professional development, support and supervision for all staff and interns.
  • Review work flow of staff and makes organizational changes as appropriate to maintain quality services to new refugees.

Program Management

  • Oversee agency sponsorship and coordinate refugee arrival information with Executive Director.
  • Review refugee procedures with the Executive Director and make changes as appropriate to staff procedures, forms and record retention.
  • Ensure case files and time sheets are maintained and adhere to all contract requirements in a timely fashion.
  • Conduct regular case file reviews.
  • Submit quarterly, semi-annual, and annual reports for grants.
  • Ensure accountability at all levels of the program.

Financial Management

  • Oversee the implementation, management and tracking for all refugee expenditures.
  • With refugee team, track monthly R&P and Matching Grant direct assistance. Track and ensure sufficient cash and in-kind match donations.
  • Conduct monthly financial reconciliation with Office Manager.
  • Assist the Executive Director with completion of routine reports.

Resource and Strategic Development

  • Coordinate with the Executive Director to lead annual strategic plan for refugee program.
  • Work with a strong Board of Directors and diverse partners ranging from the Jewish Federation of Greater Philadelphia, United Way of Southeast Pennsylvania, HIAS national, local resettlement agencies and ethnic community leaders to determine unmet needs and craft appropriate programs and interventions.
  • Represent the HIAS Pennsylvania resettlement program to the public and stakeholders, through articulating the program’s vision and strategy and engaging local leaders and community members in order to advance refugee resettlement.
  • Conduct periodic trainings to service providers and local stakeholders on the experiences and needs of refugee populations.
  • Work with the Development and Communications Coordinator to update the website, participate in the publication of newsletters and annual reports and communicate the program’s work to the public and funders.
  • Maintain relationships with partnering organizations, such as the Refugee Health Collaborative and Mental Health Collaborative and others.
  • Cultivate other existing relationships and develop new relationships with diverse stakeholders.
  • In coordination with Executive Director, conduct grant and proposal writing, resource development activities to maintain and expand funding base.
  • Perform additional tasks as assigned by the Executive Director.


· Graduate degree in social work strongly preferred, with a minimum of 2 years’ experience managing staff, budget preparation/financial oversight, and experience with domestic refugee resettlement, bachelor’s degree candidates considered if they have 4 years of experience including two years in a program management position.

· Grant writing and reporting experience required.

  • Ability to represent HIAS Pennsylvania in public forums, meetings, and the community.
  • Must have excellent communication skills both verbal and written. Fluency in a refugee language a plus.
  • Ability to think and work independently.
  • Comfortable working in a diverse workplace and a diverse client base while serving as a strong advocate for refugees.
  • Excellent verbal and written communication skills with exceptional attention to details
  • Personal qualities of integrity, credibility, and a commitment to and passion for HIAS PA’s


  • Proficient in Microsoft Outlook, Word, Excel and Power Point
  • Ability to work some weekends and evenings
  • Licensed Pennsylvania Driver

HIAS Pennsylvania is a fast paced environment. There is considerable traffic in the office and the work environment has a moderate amount of noise. The office functions as a team and staff members are asked to work collaboratively. If you are interested this position, send your resume and cover letter via email to Michelle Zarate at by August 7th, 2015. HIAS Pennsylvania reserves the right to fill this position prior to the application deadline.

HIAS Pennsylvania is an equal opportunity employer and does not discriminate against any on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief.

How to apply

If you are interested this position, send your resume and cover letter via email to Michelle Zarate at by August 7th, 2015. HIAS Pennsylvania reserves the right to fill this position prior to the application deadline.

Filed under: Management Level by Margie DuBrow

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