A private nonprofit organization founded in 1973, Philadelphia Corporation for Aging (PCA) is a large agency that is part of the Area Agency on Aging (AAA) nationwide network. Founded as a result of the federal Older Americans Act, the AAAs are mandated to “facilitate the area-wide development and implementation of a comprehensive, coordinated system for providing long-term care in home and community-based settings, in a manner responsive to the needs and preferences of older individuals and their family caregivers.” PCA carries out this mission through advocacy, stewardship of public funding, planning, development and administration of programs, and service coordination.
The mission of PCA is to improve the quality of life for older Philadelphians and those with disabilities and assist them in achieving the greatest possible levels of health, independence, and productivity.
Benefits:
- Medical, prescription drug, vision, and dental coverage
- Flexible spending plan (health and dependent care)
- EAP, life insurance, short- and long-term disability insurance
- Pre-tax commuting, and parking benefits
- 403(b) retirement plan with employer contributions and optional employee pre-tax contributions.
- Annual paid time off includes holidays, sick days, personal days, and weeks’ vacation depending on tenure.
Description of Role: Reporting to the Director of Adult Protective Services (OAPS), the Assistant Director manages and supervises the OAPS department, with responsibility for direct management of OAPS Supervisors and management and oversight of departmental operations. This position provides direct support to the Director. The OAPS department is responsible for conducting investigations in Philadelphia for older adults in need of protective services.
Required Education: Bachelor’s degree or equivalent certification required. Master of Arts/or Science preferred.
Required Experience:
- Minimum of five years’ experience in supervision, program development, and/or administration of social service programs with an emphasis on crisis work.
- Demonstrated track record managing people and programs.
- Demonstrated critical decision-making skills and experience.
- Demonstrated ability to lead and coach for success, including using data to support improvement efforts.
Job Responsibilities:
- Department Leadership:
- Under the direction of the Director of OAPS, carries out all such activities as assigned to meet the mission of the OAPS department.
- Assists in coordinating the work of direct service, technical, and support personnel in providing protective services to older adults in Philadelphia County.
- Assists the Director with planning, development, and implementation of all aspects of the Program, including decision making, staffing, and quality assurance.
- Supervises designated staff and conducts training in areas identified by the Director.
- Assists with development and revision of policies, procedures, and guidelines for the department.
- Contributes to upholding a highly supportive team culture.
- Staff Management:
- Assists with hiring and onboarding of staff and ensures compliance with PCA policies and procedures.
- Serves as a daily backup for the department supervisory staff, responding to questions and problems.
- Assists in development of new hire orientation and training. Provides in-service training for staff through formal supervision and team meetings and plans and participates in other training as assigned by the Director.
- Holds regularly scheduled team meetings and individual supervisory check-ins; maintains appropriate documentation.
- Data, Compliance, and Performance Management:
- Serves as liaison to IT and monitors staff’s compliance with automated systems.
- Assures consistent, current, and accurate data input by all staff.
- Assures direct service staff maintains full compliance with law and regulations applicable to the OAPS program.
- Participates in program audits and conducts monthly review of cases from each unit as part of quality assurance initiative.
- Interprets regulations pertaining to PA Act 79, as well as other regulatory requirements and laws related to the provision of protective services.
- Completes monthly reports and prepares other written materials as assigned by the Director.
- Internal and External Collaboration:
- Serves as the backup chairperson of the Philadelphia Financial Exploitation Prevention Taskforce.
- Serves as a liaison to PCA’s legal department and other departments as designated by the Director.
- Establishes rapport with PCA staff, consumers, providers, families, and outside agencies.
- Evaluates and monitors the performance of staff, establishes employee performance goals, identifies employee training needs and completes written performance evaluations.
- Provides a minimum of weekly supervision to all direct reports for performance monitoring, training, and skill development.
- Performs other duties as assigned.