Mindful Philanthropy is seeking a Community Engagement and Operations Manager to oversee and optimize our internal systems, data infrastructure, and growing online funder community. This full-time, remote position will play a central role in supporting organizational operations, advancing data-driven decision-making, managing vendor relationships, and leading the development of our virtual community platform.
The ideal candidate will be an organized systems-thinker, passionate about building connections, improving workflows, and supporting a mission-driven team advancing mental health, addiction, and well-being through philanthropy.
Responsibilities
Online Community Platform (Mindful Connect)
- Manage Mindful Connect, our private online funder community platform (based on Hivebrite’s software platform), including feature enhancements, content moderation, and mobile functionality.
- Lead member engagement strategy, including new member onboarding, discussion prompts, and peer-to-peer programming.
- Develop content calendars, branding, and community marketing campaigns in collaboration with the Senior Director of Communications.
- Track and analyze engagement metrics, collect user feedback, and report on platform performance.
- Recruit and manage an advisory group of community members to support platform direction and strategy.
- Contribute to the broader integration of the platform into Mindful Philanthropy’s organizational work.
CRM and Data Infrastructure
- Create, input, and maintain accurate records in the organization’s CRM and project management platforms (Hubspot and Monday respectively).
- Monitor data integrity, extract and analyze data, and support impact reporting.
- Build CRM-based tools including prospecting pipelines, lead scoring algorithms, and network visualizations of Mindful Philanthropy’s funders, nonprofits, and issue-area experts.
- Guide CRM adoption across staff, providing training and ongoing support to ensure consistent usage and data standards.
- Resolve system issues and oversee CRM-related vendor communications.
- Oversee and troubleshoot API integrations between CRM and external platforms.
Event Logistics and Convenings
- Develop event registration systems and attendee processes for Mindful Philanthropy-hosted convenings.
- Coordinate A/V logistics and vendor communications to ensure seamless virtual and in-person event delivery.