Manager, Outreach & Online Communications: Global Citizen 365

Job Description:
The Outreach & Online Communications Manager will manage a portfolio of initiatives that engage volunteers, nonprofit organizations, sponsors and other community partners in volunteer service and civic engagement activities, including Greater Philadelphia Martin Luther King Day of Service community projects; monthly and annual volunteer events, and others. In addition, the Outreach & Online Communications Manager is responsible for outreach initiatives related to all of Global Citizen’s programming. The person in this role will handle Global Citizen online communications, including our websites, e-newsletter and social media platforms.
Here’s who we’re looking for:
  • You are deeply committed to community service, civil rights, and social justice. You can appreciate perspectives and experiences that differ from your own.
  • You are enthusiastic about working cooperatively and building relationships with a variety of community partners, including large, established nonprofits, grassroots community organizations, communities of faith, government agencies, businesses, and individual volunteers, among others.
  • You are the type of person who thrives on taking care of things the right way, the first time. A task comes in and you figure out how to get it done in a way that is efficient. When you say, “I’ll take care of it,” we know it will be done well. When you don’t know the answer, you aren’t afraid to ask your colleagues. You enjoy and are equally skilled in collaboration and independent work.
  • You have 1–3 years’ experience in nonprofit or community-based programming. You’ve managed events and volunteers.
  • You communicate clearly and effectively through—in meetings, by phone and email, speaking to groups, one-on-one, and on social media platforms (Facebook, Instagram, Twitter)
  • You are very comfortable with standard office software, Google products (Gmail, Google calendar, Google Suite), Canva, mass communication tools, and internet research. You are familiar with WordPress content management/blog platforms and know a little Salesforce (or you can learn the basics quickly).
  • You have an entrepreneurial spirit. You have what it takes to “do more with less” and have a strong ability to problem-solve in a small team environment.
  • You can prioritize and juggle multiple tasks under pressure. You have the flexibility to manage ongoing tasks while taking on new ones and the decisiveness to troubleshoot issues as they arise.
  • Undergraduate degree or higher required.
If you were to join our team, here are some of the key projects and responsibilities you would take on in the coming year:
King Day of Service: Community Projects and Outreach Lead
  •  In consultation supervisor, set annual goals for volunteer participation and number of projects.
  • Develop an outreach and social media plan to achieve increased participation goals, including new partnerships and increase the size and quality of outreach lists.
  • Host King Day of Service monthly planning workshops leading up to King Day.
  • Manage project registration and relationships with King Day of Service community partners.
  • Manage Global Citizen interns on King Day of Service data collection and follow up.
  • Manage post-King Day reporting and evaluation process.
Year-round Programing
  • Develop & maintain forward movement on volunteering events throughout the year.
  • Initiate new partnerships with community-based organizations, and maintain current partnerships.
  • Schedule, promote, and attend monthly volunteer events hosted by various community partners to maintain current partnerships and increase social media presence.
  • Support community partners in recruiting volunteers; staff events.
  • Work with president to create monthly e-newsletter; highlight 6-8 new volunteer opportunities each month.
  • Maintain the content on our websites: www.mlkdayofservice.org and www.globalctizen365.org .
  • Manage all Global Citizen Social Media.
  • Host monthly Neighbors in Action Community Leadership Workshops.
  • Supervise Global Citizen intern(s) for spring and fall Semester.
Special Events/Initiatives
  • In consultation with president and vice president, assist in the development and execution of special events (e.g. September 11, Dr. King’s Assassination, Veteran’s Day, etc.).
  • Support recruitment efforts and staffing of quarterly conversations on race relations for concerned citizens, partners, and stakeholders.
  • Interview and help onboard new team members.
  • Hire, onboard, and manage interns.
A little more about us:
Global Citizen is a non-profit organization founded in 1995 to promote, lead and advance social justice efforts through ongoing civic engagement among diverse groups. Areas of focus include poverty, racial equity, citizen action, community volunteering, literacy education, service learning, community building, public health, economic opportunity, digital inclusion, the environment, leadership development and civic dialogues.
Global Citizen brings together people of all ages and backgrounds to foster citizen engagement and action that results in breaking down barriers, building understanding, and cultivating ongoing, diverse partnerships.
Global Citizen programs include the annual Greater Philadelphia Martin Luther King Day of Service, the oldest and largest King Day event in the nation and year-round initiatives. Over the past twenty-five years, more than two million volunteers have participated throughout Pennsylvania, New Jersey, and Delaware, with many projects serving as a springboard to ongoing civic engagement. Other Global Citizen programs include:
  • Beer Summit on Race Relations
  • Citywide Reading Captains early literacy initiative in partnership with Read by 4th
  • Public School Supplies Drive
  • Neighbors in Action Community Leadership Workshops
  • Connecting volunteers with opportunities at community partner organizations and citywide networks
  • Quarterly conversations on race, class, and power
Interested? How to apply:
Send a cover letter, resume and a writing sample of no more than 5 pages to campbell@globalcitizen365.org.

Literacy Director: Joyful Readers

About Joyful Readers

Joyful Readers is committed to helping Philadelphia students gain the literacy skills they need to become successful, confident, and yes…joyful readers! We are launching a racially, culturally, and generationally diverse cohort of AmeriCorps tutors who will provide high-quality, research-based reading tutoring daily to K-3 students in Philadelphia schools. The service of our tutors ensures that students in systemically under-resourced schools gain the skills they need to succeed in school, at work, and in their daily lives. Our tutors receive a month of full-time training in September, including taking the AIM Institute for Learning & Research Pathways to Proficient Reading course, a graduate-level course that helps educators learn about the science of reading. In October, tutors are placed in a Philadelphia elementary school until the end of May where they tutor students 2-on-1, 30 minutes a day, Monday through Friday, supporting a caseload of up to 22 students.

Position Overview

The Literacy Director is responsible for overseeing a cohort of 30-50 AmeriCorps tutors through a fulltime, 9-month school-based service year. In this role, the Literacy Director (LD) directly oversees a team of 3 Literacy Coaches (LCs) who are responsible for managing and providing instructional coaching to teams of AmeriCorps tutors. To ensure the success of the program, the LD manages partnerships with school and district leaders, builds and oversees an effective training program, provides support to AmeriCorps tutors and LCs, and oversees data collection, analysis, and review protocols. The LD will work closely with a Program Operations Director and report to the organization’s Executive Director. Anticipated start date: early-mid August 2022 Expected salary range: $75,000 – $80,000 per year, plus benefits Most work for this position is completed in-person and cannot be performed virtually, although some flexibility to work remotely will exist.

Position Details

The Literacy Director (LD) is broadly responsible for the success of the Joyful Readers AmeriCorps tutoring program, including positive reading outcomes for students, a positive service experience that helps retain AmeriCorps tutors throughout a year of service, and strong partnerships with schools where AmeriCorps tutors serve.

Literacy Coach Management

 Manage and coach a team of 3 LCs through weekly check-ins, site visits to schools, team meetings, and collaboration on leadership of the AmeriCorps tutor cohort

 Ensure LCs execute to results and lead and coach AmeriCorps tutors effectively

Review progress monitoring data with each LC and consult on student caseload adjustments

 Support LCs in their partnership management responsibilities with school-appointed liaisons

 Works with LCs to collaboratively lead the overall AmeriCorps tutor experience

 Work with LCs to identify day-to-day support for AmeriCorps tutors and provide direct coaching to AmeriCorps tutors as needed

Partnerships

 Serve as the primary contact for school district partners and school principals

 Conduct start-, middle-, and end-of-year meetings with school principals, collaborating with each LC to formally monitor program success with partners

 Engage directly with district leaders to provide program updates

 Collaborate with the Executive Director to renew existing school partnerships and build partnerships with new schools

Learning & Development

 Develop a month-long start-of-year training calendar, in partnership with LCs, the Program Operations and Executive Directors, and our training partner, AIM

 Contract with paid/volunteer facilitators and space vendors

 Build and facilitate training and teambuilding content, and support LCs in doing so

 Identify and react to training needs that arise throughout the school year

Program Evaluation, Progress Monitoring, and Grant Reporting

 Lead an RFP process to identify a 3rd party evaluation of the AmeriCorps tutoring program

 Actively monitor enrollment, dosage, implementation, and reading assessment data to ensure goals are met and tutors and LCs course correct throughout the school year  Oversee occasional tutor and school partner survey implementation; review survey data to improve program outcomes

 Instill a data-driven culture across the organization  Collaborate with the Program Operations, Development, and Executive Directors on grant reporting

Organizational Support and Leadership

 Meet weekly as a member of the organizational leadership team

 Support AmeriCorps tutors in their understanding of and compliance with AmeriCorps policies

 Support recruitment and AmeriCorps tutor interviewing

 Collaborate on school visits from foundations, corporations, and community members interested in Joyful Readers

Benefits This is a full-time position; all Joyful Readers full-time employees receive generous paid time off allowances (vacation, sick and organization holidays). Full-time employees may participate in our benefit programs including health and dental insurance, life insurance, retirement benefits, and disability coverage. Employment at Joyful Readers is at-will. Joyful Readers does not sponsor work authorization visas.

Position Qualifications

 A passion for ensuring students can read on grade level

 At least 8 years of experience in a reading instruction role, such as classroom teacher, reading specialist, instructional coach, school administrator, etc.

o Experience with structured literacy (or what is often referred to as the science of reading)

o Completion of formal training such as Wilson, Orton-Gillingham, AIM Pathways, or LETRS

o Experience with Wilson Fundations preferred

 Experience leading or managing diverse groups of people required; non-profit leadership preferred

 Experience working in communities and/or schools with majority Black and/or Latinx populations

 An entrepreneurial spirit to help launch a new program and build the systems to ensure program success in the short- and long-term

 AmeriCorps experience a plus

 Spanish-language fluency and/or familiarity with African-American Vernacular English (AAVE) a plus

As an equal opportunity employer, Joyful Readers is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We encourage people from underrepresented backgrounds to apply, particularly people of color, members of the LGBTQIA+ community, and people from low-income backgrounds. How to Apply E-mail us at serve@joyfulreaders.org Please include your resume or CV and a short cover letter (one page or less) highlighting your relevant experiences. Please submit your application as a Word or PDF file.

Program Operations Director : Joyful Readers

About Joyful Readers Joyful Readers is committed to helping Philadelphia students gain the literacy skills they need to become successful, confident, and yes…joyful readers! We are launching a racially, culturally, and generationally diverse cohort of AmeriCorps tutors who will provide high-quality, research-based reading tutoring daily to K-3 students in Philadelphia schools. The service of our tutors ensures that students in systemically under-resourced schools gain the skills they need to succeed in school, at work, and in their daily lives. Our tutors receive a month of full-time training in September, including taking the AIM Institute for Learning & Research Pathways to Proficient Reading course, a graduate-level course that helps educators learn about the science of reading. In October, tutors are placed in a Philadelphia elementary school until the end of May where they tutor students 2-on-1, 30 minutes a day, Monday through Friday, supporting a caseload of up to 22 students. Position Overview The Program Operations Director (POD) is responsible for building and maintaining the initial organizational systems related to human resources, operations, and finance that will help Joyful Readers launch successfully. This includes hiring and onboarding staff, budget and expense tracking, liaising with a variety of vendors, and building organizational policies. In addition, the POD will directly manage a Recruitment and Admissions Manager, who leads the annual process of recruiting AmeriCorps tutors to serve with Joyful Readers. In many ways, the POD will serve as the “glue” that ensures organizational success for a staff team of 8 and a corps of 30 tutors. The POD will work closely with the Literacy and Development Directors and report to the organization’s Executive Director. Anticipated start date: early August 2022 Expected salary range: $75,000 – $80,000 per year, plus benefits Some work for this position is completed in-person and cannot be performed virtually; however, flexibility to work remotely will exist.

Position Details Finance

 Liaise with contracted partners (Your Part Time Controller, Bookminders) to oversee financial systems, track expenses, and maximize collection of grant funds

 Collaborate with the Executive Director on the annual budgeting process

 Liaise with a payroll provider and manage accounts payable and receivable, including ensuring prompt invoicing of school contract funding

 Build and communicate organizational finance policies

Human Resources

 Oversee benefit administration for staff and AmeriCorps tutors and partner with the Executive Director to select providers for life, disability, and retirement benefits

 Lead organizational onboarding and offboarding processes, including background checks, compliance with AmeriCorps regulations, I-9 completion, and ID documentation management

 Oversee organizational timekeeping and effort certification

 Build and communicate HR policies and lead internal HR processes such as accommodation requests, incident and grievance investigations, and conflict resolution support

 Develop and coordinate hiring processes and applicant interviews for open staff positions; align processes where necessary with recruitment and admissions processes for AmeriCorps tutors

 Collaborate with the Executive Director to lead and maintain a positive work culture

Operations

 Build and communicate processes and procedures to ensure the organization’s operations run smoothly and efficiently

 Liaise with a tech vendor to maintain quality operations of leased IT equipment  Manage organizational property such as literacy curriculum, AmeriCorps tutor uniforms, and office supplies and materials

 Ensure organizational compliance with AmeriCorps regulations and guidelines and relevant local, state, and federal laws

 Maintain all AmeriCorps member files and lead internal and external audit projects

 Build systems for file sharing and storage, and processes that help manage information

 Lead and/or support with contract negotiations as needed

Recruitment and Admissions Manager Oversight Hire and manage the organization’s first Recruitment and Admissions Manager (RAM)

 Collaboratively build strategies alongside the RAM to ensure the organization builds a diverse pipeline of AmeriCorps tutor applicants and successfully meets its annual admissions goal

 Integrate recruitment and admissions support into the staff and AmeriCorps tutor experience

Organizational Support and Leadership

 Meet weekly as a member of the organizational leadership team

 Support AmeriCorps tutor training logistics and facilitate trainings related to human resources and AmeriCorps compliance

 Support AmeriCorps tutors in their understanding of and compliance with AmeriCorps policies

 Support recruitment and AmeriCorps tutor interviewing

Benefits This is a full-time position; all Joyful Readers full-time employees receive generous paid time off allowances (vacation, sick and organization holidays). Full-time employees may participate in our benefit programs including health and dental insurance, life insurance, retirement benefits, and disability coverage. Employment at Joyful Readers is at-will. Joyful Readers does not sponsor work authorization visas.

Position Qualifications

 At least 8 years of experience in finance, human resources, operations, or organizational leadership, with leadership responsibilities in a non-profit strongly preferred

 Proven organizational, project, and financial management abilities

 A passion for solving problems, improving processes, and ensuring positive outcomes

 An entrepreneurial spirit to help launch a new program and build systems that will ensure program success in the short- and long-term

 Strong attention to detail  Effective listening skills and a strong sense of empathy

 Strong commitment to and experience in developing a diverse, inclusive, and equitable workforce and working effectively with people with different work styles and backgrounds

 Technology skills including proficiency with Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Teams), AV equipment, and virtual meeting platforms including Zoom

 Experience working in communities and/or schools with majority Black and/or Latinx populations preferred

 AmeriCorps experience a plus

As an equal opportunity employer, Joyful Readers is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We encourage people from underrepresented backgrounds to apply, particularly people of color, members of the LGBTQIA+ community, and people from low-income backgrounds. How to Apply E-mail us at serve@joyfulreaders.org Please include your resume or CV and a short cover letter (one page or less) highlighting your relevant experiences. Please submit your application as a Word or PDF file.