Category: Management Level

Position Summary:

African American Museum in Philadelphia (AAMP) seeks a creative, strategic, well-organized and enthusiastic development professional to support the Museum’s Development Department as Grants & Development Services Manager.  The position is responsible for the management of the Museum’s grants processes and also oversees various development services, including  gift processing, benefit fulfillment and prospect research as carried out by Development Department staff.

The position is charged with aggressively identifying funding opportunities and generating awards; researching and writing successful grant proposals; working collaboratively with other AAMP staff to identify fundable programming; and assisting the stewardship of AAMP’s relationships with all sources of corporate, foundation, and governmental funding. Coordinate the development of grant proposals across Museum departments and support the development of concepts for funding proposals which align with the strategic priorities of the organization.  Ensure the timely fulfillment of all grant award reporting requirements.

The position is also responsible for directly managing Development Department staff and overseeing the workflow of the Development Department, including processing, tracking and benefit fulfillment related to memberships, individual giving, and gala sponsorships; gift processing and ensuring that all gifts are processed in a timely fashion; checking all gift and membership batches for accuracy; and managing CEO requests for prospect research assignments.  Provides direct feedback to each subordinate, and handles all subordinates’ behavioral and work performance issues with support from Human Resources if necessary.

Principal Duties and Responsibilities:

Grants

• Stewarding foundation and corporate relationships through ongoing communications
• Writing proposals, preparing applications and gathering supporting documents
• Maintaining and implementing a calendar of funding activities including due dates and impact report timelines
• Researching and identifying new government, corporate, foundations and private funding prospects
• Identifying funding opportunities and new program areas to match client’s priorities, using relevant research tools
• Communicating with appropriate funding staff prior to submission of proposals
• Writing and ensuring the timely submission of final reports

Development Services

• Supporting Development Department staff by providing oversight, managing workflow, reviewing outputs and assisting staff members in the timely fulfillment of goals
• Monitoring the accuracy and timely acknowledgment of sponsors, donors and members, and the fulfillment of appropriate benefits
• Ensuring the consistent and appropriate use of software and program systems
• Coordinating the reporting of Development Department outcomes
• Assisting the Human Resources Department in hiring, evaluating, and, when necessary, terminating Development Department personnel

Qualifications, Skills and Abilities Required:

Education/ Experience Required:

• Bachelor’s Degree
• Minimum five to seven years’ experience; or an equivalent combination of education, training, and experience

Skills and Abilities Required:

• Excellent written communication skills; ability to write clear, structured, articulate, and persuasive proposals
• Solid computer skills; knowledge of constituent management and donor management systems; Blackbaud products highly desirable
• Excellent editing skills and attention to detail
• Knowledge of basic fundraising techniques and strategies including proposal writing and donor stewardship
• Strong knowledge and familiarity with research techniques for fundraising prospect research
• Strong knowledge of interpreting and analyzing diverse data
• Ability to work both independently and as part of a team
• Experience and skills in the use of basic software including MS Word, PowerPoint, Publishers, etc.
• Ability to train, direct, manage, evaluate, and motivate staff and volunteers
• Ability to work in non-profit environment; demonstrate flexibility in meeting shifting demands and priorities
• Handle a large variety of complex tasks and prioritizing workflow in a fast paced office environment
• Ability to establish and manage effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues
• Ability to occasionally work evenings, weekends, holidays and special event hours, as necessary

Physical Requirements & Working Conditions:

Must be able to remain in a stationary position for extended periods of time operating a computer and other office productivity devices such as a calculator, telephone, and copy machine. Must be able to adapt to high pace environments occasionally moving/lifting lightweight equipment and other work-related objects up to 25lbs. May have to work late nights, and weekends.

Expected hours: 37.5 per week

POSITION SUMMARY:
The Visitor Services Manager oversees all administrative, managerial, and budgetary aspects of the Visitor Services Department. This includes the strategic planning and execution of visitor services goals and advertising strategies. He/She serves as an Ambassador for the Museum and is responsible for the overall management of customer service as well as directly facilitating a safe, educational and beneficial visitor experience for all Museum guests. The Visitor Services Manager will be expected to proactively propose new ideas that will improve and enhance the visitor experience as well as increase revenue. The Visitor Services Manager reports to the VP of Finance & Administration and is part of the Senior Management team.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
VISITOR SERVICES 

• Develop and manage admission strategies, including packages, partner discounts, advertising, and trade shows
• Work with Finance and Administration Departments to oversee Museum facilities and ensure that hardware is functional and ready for visitor services staff and the public’s use
• Organize and administer the overall operations of the Visitor Services Department with a focus on customer service, organization, and efficiency, ensuring visitors are attended to professionally and promptly
• Schedule, train, and manage Visitor Services personnel, ensuring adherence to admission procedures as well as ensuring that communication and information are current and accurate
• Work with Development Department to develop and manage the advertising and outreach strategies for individuals, members, school/groups and corporate partners that include online communication and electronic/direct mail
• Coordinate with the Educational Programming Manager as school/group tours are scheduled to ensure the quality of visitors’ experience and safety during school/group tour visits
• Manage Group Sales ensuring the timely input and processing of group tour reservations as well as the coordination of contracts and invoicing, and prompt and accurate payment processing
• Collaborate with the Development Department to manage the organization and administration of the Visitor Services volunteer program.
• Assist any special interest groups, in order to provide a unique on-site experience for a select number of visitors.
• Serve as an advocate for visitors while simultaneously promoting the welfare of the Museum; communicating with a variety of visitors with diverse interests and abilities to ensure a positive Museum experience;
• Manage and resolve visitor concerns and complaints to their satisfaction and the Museum’s

FACILITY RENTAL

• Develop and manage facility rental strategies, including packages, member discounts, advertising, and trade shows
• Work with the VP of Finance & Administration to review and update facility rental rates ensuring they align with the Museum’s business model and current museum industry standards
• Work with Development Department to develop and manage advertising and outreach strategies for corporate partners, donors, and members that include online communications and electronic/direct mail
• Work with clients to negotiate rates related to facility rentals
• Plan and orchestrate the logistics and set-up for facility rentals
• Implement follow-up as needed, including invoicing, “thank you” letters, etc.
• Cultivate and build upon existing relationships and contracts with caterers and other vendors
• Work with the Security & Maintenance Departments to ensure adequate staffing of rentals, education and public programs, and special events during evenings, weekends, and holidays as necessary

GIFT SHOP

• Develop and manage gift shop strategies, including identifying appropriate merchandise, member discounts, advertising, and trade shows
• Work with Development Department to develop and manage advertising and outreach strategies for the gift shop that include online communication and electronic/direct mail
• Work with necessary departments to identify merchandise relevant to the Museum’s mission, exhibitions, related programming and events, and visitor demand
• Conduct regular inventory for the Museum gift shop
• Perform monthly merchandise reconciliation with the Finance Department
• Train and oversee staff in sales and merchandising

DATABASE MANAGEMENT

• Manage and distribute a weekly schedule of tours and special events
• Manage the Museum’s Point-of-Sales (POS) system with visitor, facility usage, and museum store statistics
• Maintain and generate daily/weekly/monthly visitor reports for the Finance Office including details such as visitor attendance records, demographic information, survey results, etc.
• Generate, analyze and reconcile statistical reports on a monthly basis with the Finance Office

ADMINISTRATIVE FUNCTIONS

• Assist the VP of Finance & Administration as necessary to ensure the fulfillment of department and division goals, including special events and other special projects when needed
• Act as the Museum’s representative at meetings associated with hospitality and tourism networking functions to promote the Museum in the tourism market
• Prepare monthly Committee/Executive-level reports, presentations, and/or agendas on budgeting, system performance, proposed improvements, and any necessary further analysis as needed
• Participate in board committee activities such as attending meetings and providing administrative support when needed
• Manage the implementation and enforcement of Museum standards
• Develop and manage an annual budget for the Visitor Services Department
• Assist the VP of Finance & Administration in developing, implementing and managing policies and procedures for the Visitor Services Department and Museum’s POS system
• Assist the Human Resources Department in hiring, evaluating, and terminating Visitor Services personnel
• Work with the Security & Maintenance Manager to implement and conduct periodic reviews of all security and emergency procedures
• Assist the Security & Maintenance Manager in developing, implementing and managing American Alliance of Museums (AAM) standards for the Museum Emergency Handbook, Americans with Disabilities Act (ADA) requirements, way signage, and identification badges for all staff, volunteers, and business office visitors
• Perform other duties as needed and as assigned

QUALIFICATIONS, SKILLS AND ABILITIES REQUIRED:
Education/ Experience Required:

• Bachelor’s Degree required with course work in business or arts administration
• Minimum five to seven years’ experience; or an equivalent combination of education, training, and experience

Skills and Abilities Required:

• Solid computer skills; knowledge of constituent management and point-of-sale systems; Blackbaud products highly desirable
• Knowledge of customer service principles, practices, and procedures; arts and/or leisure audiences preferred
• Knowledge of financial record-keeping practices and procedures; ability to type numeric entries using ten key and make basics calculation accurately; excellent business math skills
• Ability to develop, implement and manage effective initiatives and strategies to ensure consistent excellent customer service in all areas of the public Museum
• Ability to train, direct, manage, evaluate, and motivate staff and volunteers
• Ability to work in non-profit environment; adhere to deadlines; demonstrate flexibility in meeting shifting demands and priorities
• Handle a large variety of complex tasks and prioritizing workflow in a fast-paced office environment
• Ability to establish and manage effective working relationships with staff, volunteers, and members of the public; exercise tact and diplomacy at all times; demonstrate an understanding of protocol and sensitivity to cultural diversity issues
• Ability to regularly work evenings, weekends, holidays and special event hours

PHYSICAL REQUIREMENTS &WORKING CONDITIONS:
Must be able to remain in a stationary position for extended periods of time operating a computer and other offices productivity devices such as a calculator, telephone, and copy machine. Must be able to adapt to high pace environments occasionally moving/lifting lightweight equipment and other work-related objects up to 25lbs. May have to work late nights, weekends and in outdoor weather.

Expected hours: 37.5 per week

The Delaware Art Museum is seeking a full-time Director of Advancement to focus on individual giving, as well as oversee the Museum’s grants. This position will work under the direction of the Executive Director and will serve as a member of the leadership team.
Under the leadership of our Board of Trustees, the Delaware Art Museum is implementing a comprehensive approach to community and civic engagement. This exciting new strategic direction requires that we increase our value and relevance to all audiences through a variety of initiatives, including substantial community partnerships; the Museum’s Performance Series, which ranges from concerts to cutting-edge, multi-disciplinary artists committed to social justice; and our commitment to a wide array of educational offerings.  The Director of Advancement is a critical contributor to the realization of the new direction.

Responsibilities
Annual and Special Gifts Management (70%) – Utilize moves management to engage existing supporters and develop deep, meaningful relationships to increase annual giving. Work towards ambitious annual fundraising goal of $400,000. This includes: coordinating donor strategies with Executive Director, managing a portfolio of approximately 80-100 donors and prospects, developing and implementing outreach strategies to attract new donors, strategically executing proposal plans, and using the Museum’s Altru system to update donor profiles and identify gift capacity. This role collaborates heavily with Museum staff and board members to address fundraising needs. Fundraising priorities include unrestricted annual gifts, project-specific gifts, and legacy gifts. This position will also help craft messaging and tactics for the Museum’s semi-annual Annual Fund appeal campaigns, and devise strategies to move donors into higher giving categories.
Administrative (20%) –Work with the leadership team on a variety of Museum-wide projects and oversee the Board Development Committee to build and maintain an active donor pipeline drawing from Delaware Art Museum Members, volunteers, and Annual Fund donors. This position will also work with the Executive Director and Trustees to create and manage a corporate advisory committee in the near future.
Grants Oversight (10%) – Supervise the Museum’s Grants Manager. Assist with strategy and prioritization. Provide guidance for meetings with donors and feedback on grant narratives.

Required Qualifications
•    Proven experience in major individual gift fundraising, preferably in the visual arts, and in cultivating and soliciting prospects capable of five- to seven-figure gifts.

Candidates should have proven success in soliciting gifts at the $25,000 level and above with the ability to meet and exceed fundraising goals
•    Proven experience managing grants, especially foundation and federal grants
•    Knowledge and deep understanding of the principles of development and all aspects of the major gift/fundraising cycle
•    Some knowledge of tax laws and regulations related to charitable giving and estates
•    Knowledge about planned giving techniques preferred
•    Knowledge of Microsoft Office and internal donor software; Altru preferred
•    Proven interpersonal skills with the ability to interact with a diverse audience in a friendly and professional manner while demonstrating diplomacy, tact, and poise
•    Ability to articulate the Museum’s case for support effectively to secure donor commitments
•    Superb writing and editing skills
•    Must be a self-starter with the ability to work independently especially in initiating contacts and following up with prospective donors
•    Ability to travel up to 20%  (Must be able to travel throughout the local area and occasionally to other parts of the country – When COVID travel restrictions are lifted)
•    Attention to detail and accuracy; commitment to flawless execution of detailed plans
•    Excellent organizational skills with the ability to manage concurrent projects
•    Ability to work some evenings and weekends as necessary with flexible scheduling
•    Knowledge of greater Wilmington a plus
•    Knowledge or art history and/or a background in the arts or cultural organizations a plus
•    Commitment to values and mission of the Delaware Art Museum.
•    A collegial attitude and sense of humor

Education/Experience
•    Bachelor’s degree required; Master’s degree preferred
•    5-7 years’ experience in major gifts fundraising; Experience with cultural institutions preferred
We invite you to apply.

About the Museum
For over 100 years, the Museum has served as a primary arts and cultural institution in Delaware. It is alive with experiences, discoveries, and activities to connect people with art and with each other. Originally created in 1912 to honor the renowned illustrator and Wilmington-native, Howard Pyle, the Museum’s collection has grown to over 12,000 works of art in our building and sculpture garden. Also recognized for British Pre-Raphaelite art, the Museum is home to the largest and most important Pre-Raphaelite collection outside of the United Kingdom and a growing collection of significant contemporary art.

Hours:  Full Time; occasional weekend and evening hours required. At this time Museum staff is working remotely.

Compensation: Exempt position; competitive salary, excellent benefits; commensurate with experience

Reports to: President & CEO

Description: An ambitious, outward facing, strategic thinker interested in building a Major Gifts program from the ground up. Reporting to the President & CEO, the Major Gifts Officer will lead Development colleagues, collaborating with Museum Leadership and Programming Directors, to raise funds for programmatic, operational, endowment, and capital priorities. This new position will be a key member of the ISM Development team, helping to build a major gift program as part of a long-term strategic plan to create enhanced fiscal sustainability for the institution.

Qualifications:

• Five to seven years of progressive Major Gifts and/or Development experience.
• Proven track record of success in initiating contact with prospective donors as well as participating in individual cultivation and solicitation for fundraising campaigns.
• An approach to management that brings out the best in colleagues and yields pride, ownership and a sense of team effort.
• Successful candidates will have the ability to articulate the priorities and programs of the Museum, and identify and understand the philanthropic interests of donors.
• A genuine passion and energy for contributing to the growth and evolution of the Independence Seaport Museum; the ability to work effectively with a broad range of constituents, providing strong support, inspiring them to action, and making their experiences rewarding.
• Superlative interpersonal communication skills with a demonstrated ability to work well with people at all levels of an organization, across a diverse range of education and social backgrounds, and to demonstrate an honest respect for each individual.
• The capacity to understand and translate technical and programmatic information for all audiences; clarity, crispness, and effectiveness in written and oral presentation.
• Bachelor’s degree from an accredited institution is required.
• Proficiency in Windows, Raiser’s Edge (or similar software) and Excel is preferred.

Essential Duties:

• Develop a strategy that will enable ISM to enhance alliances with current donors while launching a systematic initiative to identify and target new bases of support including individuals, corporations and foundations capable of making major gifts in the $50,000 to $1,000,000 + range.
• Identify, qualify, cultivate and solicit a portfolio of 100+ prospects and donors from within a larger group of current donors and by identifying new prospects.
• Integrate ISM leadership, programmatic units and volunteers in this strategic framework, providing advice and support to the partnership.
• Move potential donors in an appropriate and timely fashion toward solicitation and closure, making face to face solicitations and involving additional staff and volunteers when needed.
• Develop and implement a strategy to commence and market a planned gift program.
• Work with the President& CEO to set and meet metrics, including goals for meetings, proposals submitted, gifts secured, Leadership Annual Giving gifts secured, and identification visits with prospects.
• Collaborate with Leadership, Development, and Museum staff to ensure that annual operating support gifts are part of a holistic philanthropic approach with donors.

The Independence Seaport Museum is an Equal Opportunity Employer that values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged in our mission. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To apply:

Send a brief cover letter and your resume in an e-mail to Tim McGrath, at tim@healthandsciencecenter.com. Recent writing sample of a funded grant application required; confidential and/or identifying information should be removed. No phone calls.

Independence Seaport Museum deepens the appreciation, understanding and experience of the Philadelphia region’s waterways through history, science, art and community.  For more information, please visit www.phillyseaport.org.   We are located on Penn’s Landing at 211 S. Columbus Blvd., Philadelphia, PA 19106. The Museum is easily accessible by public transportation and nearby parking.

The Associate Director reports to the VP of Marketing & Communications and is responsible for building affinity for PHS’s work through strategic communications. This position oversees implementation of the multi-channel communications plan and is the primary driver of PHS’s media relations efforts. Successful candidates will have the ability to work as part of a cross-functional team with multiple internal and external constituents to execute plans and ensure the effective communication of PHS’s work to a national audience. Critical success factors will include cultivation of key media contacts, the ability to raise and sustain the level of awareness and engagement among target audiences and provide a skilled approach to conveying PHS’s impact.

ESSENTIAL FUNCTIONS:

• Works with Vice President of Marketing & Communications and Chief Marketing Officer to develop and implement the strategic communications plan
• Develops and implements detailed work plans
• Serves as organizational spokesperson
• Identifies and prepares subject matter experts as spokespersons
• Identifies and secures speaking opportunities for PHS subject matter experts
• Promotes PHS as thought leader in horticulture industry
• Advises senior leadership on best practices in public relations
• Develops organizational messaging and talking points as requested in collaboration with Vice President of Marketing & Communications and senior leadership
• Works with department teams to align messaging in internal and external communications
• Monitors progress of communications effort and provides reports as required
• Manages consultants when applicable

Media Relations:

• Identifies, builds, and maintains relationships with key local, regional, national and international media
• Secures exposure in national trade and consumer publications, broadcast and digital media outlets
• Identifies and secures strategic media partnerships that allow PHS to extend its reach and strengthen awareness of PHS brand identity
• Maintains press room on PHS website
• Oversees development, coordination and facilitation of media events (press conferences, theme announcements, openings, etc.) to promote PHS-related initiatives and activities
• Manages onsite media operations for all PHS programs and events.
• Provides planning, direction and oversight of media relations campaign for the Philadelphia Flower Show.

Communications:

• Manages internal written communications efforts in coordination with senior leadership
• Creates communications in support of the organization, sponsors and partners, and other constituents, including columns, articles, presentations, speeches, etc.
• Monitors, provides analysis and communicates progress on a monthly basis

Supervision:

• Oversees recruitment and supervision of PR interns
• Advises staff on media relations protocol

EXPERIENCE, EDUCTION AND SKILLS required:

• Bachelor’s degree in marketing, communications, journalism or related field
• 7-10 years managing organizational communications
• Self-motivated
• Proven success working with local, regional, national print, digital, and broadcast media
• Current working relationships with media at leading print and broadcast organizations
• Proven ability to conduct strategic communications planning
• Successful track record in media event management
• Excellent analytical and organizational skills
• Excellent written, verbal, and presentation skills
• Ability to maintain excellent relations with a variety of internal and external stakeholders
• Ability to prioritize, multi-task, and shift priorities frequently
• Proficient in MS Office Suite
• Familiarity with news wire platform:  Cision, Meltwater, Vocus, etc.

Working Knowledge:

• SEO
• Website content management

Other Requirements:

• Ability to work from home and/or in open office environment (pending return to office)

• Working extended days (some weekends) and hours as needed

Reports to: Vice President and General Manager

Important Staff Relationships: President and Artistic Director, Music Director, Vice President- Global and Artistic Outreach, Director of Advancement, Chief Financial Officer, Marketing and PR Manager, Box Office Manager, Special Events Manager, and Development Associate

Central Role

Direct the cultivation, solicitation, and stewardship of donors at all levels with an emphasis on increasing fundraising capacity and the solicitation of major gifts.  This position will work closely with the Vice President and General Manager and the Vice President for Global and Artistic Outreach to strategize and execute new and innovative strategies for increasing giving to AVA through current donors and new prospects.  This position is crucial for successful fundraising of roughly $2.0 million dollars annually.

Responsibilities: 

• Direct the cultivation, solicitation, and stewardship at all levels.
• Maintain and grow a strong portfolio of 50+ current and prospective donors capable of making gifts at the $15,000 level and above.
• Develop strategies for multi-year giving
• Meet monthly and annual benchmarks for individuals through an active meeting schedule
• Spearhead the Annual Campaign/Friend of AVA efforts twice annually through a combination of mailings, e-appeals, and online platforms.
• Maintain accurate and up to date portfolio files for donors in Tessitura with contact reports and next steps.
• Coordinate with Special Events Manager on the execution, seating, and other logistics for cultivation and donor events.
• Maintain donor lists in coordination with the Development Associate.
• Actively engage with the Development Committee of the Board of Directors to identify prospects, strategize, and solicit contributions.
• Produce monthly strategy reports for gift renewals of existing donors.
• Attend performances, events, and other AVA activities.
• Identify and cultivate possible new prospects for the Helen Corning Warden Society for legacy gifts.

Skills Desired and Qualifications 

• Bachelor’s Degree required
• 5-7 year of front line fundraising experience preferred with demonstrated experience in creating and executing a successful cultivation and solicitation strategy
• Demonstrated success in securing five and six-figure gifts as well as annual fund appeals
• Experience working with donor databases and wealth research software, especially Tessitura and WealthEngine
• High level of proficiency with Microsoft Office suite

Specialized Knowledge, Skills, and Abilities

• Knowledge of opera or classical music is an asset.
• Familiarity with Philadelphia’s philanthropic network a plus
• Ability to thrive in a small, collaborative, creative organization
• Outstanding interpersonal, oral, and written communication skills.
• Familiarity with and adherence to the Association of Fundraising Professionals Code of Ethical Standards and the Association of Professional Researchers for Advancement’s Statement of Ethics
• Results oriented, motivated, and energetic with the ability to work independently.
• Ability to work nights and weekends as required.