Impact Manager: City Year

The Impact Manager (IM) is responsible for leading a team of 8-16 AmeriCorps members (ACMs) through a full-time, ten-month, school-based service year. The IM manages the work of ACMs with the shared goals of: keeping students on track to graduate and establishing positive relationships with school partners. The Impact Manager will coach their ACM team through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Impact Managers report to an Impact Director and meet regularly with peers and department leadership members to share promising practices, challenges, and resources.Job Description

What You’ll Do:

AmeriCorps Member Experience Delivery

• Lead, manage, and coach a team of AmeriCorps members (between the ages of 18-25) to support students through academic and student engagement supports
• Develop AmeriCorps members as leaders throughout their service experience
• Model leadership that reflects City Year’s culture and values, and create spaces that empower AmeriCorps members to access the power of City Year’s culture and values in personally meaningful ways
• Develop talent from within the corps for City Year and the larger education field, and lead AmeriCorps members to have a successful and rewarding year of service through their in-school service and learning and development days
• Support AmeriCorps members in their understanding of and compliance with City Year policies and operating structures
• Utilize performance management tools to set expectations, identify strengths and areas for development, and to find ways to maximize leadership potential

Service Delivery and Impact

• Develop and manage partnerships with school administration, teachers, and staff to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance and course performance interventions as well as social emotional learning support for students
• Lead, manage, and coach a team of AmeriCorps members to implement City Year’s Whole School Whole Child service model, which balances the delivery of whole-school support (Tier-1) and small group and one-on-one tutoring (Tier-2) for students at assigned Philadelphia school
• Partner directly with a City Year Instructional Coach to provide observation and coaching to AmeriCorps member to improve their student interventions
• Monitor and analyze student-level data to identify trends and improve whole-school and small-group support, ensuring student impact completion and improvement in targeted area through team level training

Service Partner Management

• In collaboration with impact director, build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders
• Lead on the development and implementation of school partnership agreements, maintaining a strong leadership presence in school to advance conditions for success

Organizational Initiatives & Site Support

• Engage in structured discussions and trainings on diversity, inclusion, equity and belonging aimed at developing stronger cultural competency, both individually and collectively as a site
• Participate in impact department working groups to develop service improvements, tools and resources, and AmeriCorps member trainings
• Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
• Attend conferences as needed, as well as additional engagement and training activities throughout the year

What You’ll Bring

• At least one year of experience in a role managing or leading others; experience working in a school, educational, or youth-support setting preferred
• City Year or other AmeriCorps experience a plus
• Knowledge of large, urban education systems serving predominantly Black and Brown students and communities
• Proven record of setting high expectations and holding self and team accountable for performance goals
• Aptitude for developing diverse talent through coaching, performance planning, and leadership opportunities
• Strong initiative and ability to work independently to achieve goals
• Efficient time management skills: ability to meet deadlines and prioritize multiple projects
• Passion for education equity, national service, and the values of inspirational leadership, belief in the power of young people, social justice, empathy, inclusivity, teamwork, and excellence
• Willingness to engage in conversations on race and all aspects of identity, along with a passion for developing practices grounded in diversity, belonging, inclusion, and equity
• Enthusiasm for investing in your own growth and development; ability to authentically model your passion for personal and professional development for those you lead
• Ability to adapt and excel in diverse, high energy, entrepreneurial, and rapidly-changing environment
• Attitude essentials: growth mindset, passion for City Year’s mission, committed to teamwork

How You’ll Grow

City Year values diverse skill sets and encourages staff members to seek continuous growth.  A successful impact manager will bring and continue to develop themselves in the following competencies:

• Civic Knowledge & Fluency in Education Practice & Reform:  actively seeks to understand current issues and debates related to national service and education policy and the impact they have on the communities we serve; can articulate how City Year’s service helps advance education reform
• Communication: clearly articulates information and ideas orally and in writing; translates mission and vision from organization level to AmeriCorps members; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback
• Executes to Results:  accomplishes tasks on time with high quality; accepts accountability and takes initiative; achieves transformational results with students in the classroom and at the school level
• Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions; understands when to escalate issues for support
• Relationship Development:  Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, with school partners , and in the communities we serve; balances delivery of results with relationship building
• Team Collaboration & Leadership:  Provides inspirational leadership that mobilizes diverse groups towards achieving goals; leverages diverse strengths of team members to achieve desired results; coaches and empowers others to lead; addresses and resolves team conflict proactively and effectively
• Talent Development: challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs

Benefits