Program Manager: Norristown Hospitality Center

PROGRAM MANAGER

S/he will ensure the effectiveness and efficiency of all operations within the Day Shelter. The Program Manager will oversee a team of  Case Managers and manage county relationships, and ensure meaningful case management services and on-site activities are offered to guests.

RESPONSIBILITIES: 

Under the supervision of the  Executive Director, in cooperation with shelter staff and volunteers, responsibilities include the following:

• Provide oversight of the daily operation of  Norristown Hospitality Center;
• Assist the Director in Recruiting, hiring, training and supervising program staff and volunteers within the guidelines of The Hospitality Center personnel policies;
• Coordinate and supervise client caseload and daily client needs;
• Coordinate and approve work schedules and timesheets;
• Organize and prepare bi-weekly staff meetings;
• Provide client management , back-up support to case managers as needed.
• Operate the programs within contract limitations and compile reports as required by funders;
• Approve normal operating and petty cash expenditures within the program budget;
• Participate in self-evaluation and program evaluation to better respond to client/community needs;
• Develop and maintain on-going working relationships with other community agencies;
• Work in coordination with the Director to provide leadership development and in-service training for staff and volunteers;
• Attend and inter-agency meetings
• Ensure that data is collected and input into appropriate systems
• Support property management in the areas of health and  safety
• Identify systemic problems in program and administrative domains, guiding staff toward developing a plan of action that addresses the problem and documents the solution in the form of program policy.
• Other duties as assigned.

REQUIREMENTS

• Bachelor’s degree with a minimum 2 years managerial experience or an equivalent combination of education and experience, preferably in a non-profit agency that serves homeless individuals
• Knowledge of working with people experiencing homelessness, addiction and mental illness
• Developed skills in crisis intervention;
• Proficient using all Microsoft Office programs.
• Experience with program management and staff supervision;
• Experience with non-profit, community-based agencies;
• Good working knowledge of social service agencies, including the government help system
• Ability to be self-motivated and work as part of a team

WORK ENVIRONMENT

• May/Will necessitate working in busy and loud environments depending on position
• May need to bend, stoop, twist and sit throughout the day
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

RESPONSIBILITIES COMMON TO ALL AGENCY EMPLOYEES

• Maintain a safe work environment and confidentiality at all times
• Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues
• Organize and prioritize multiple activities to meet all external and internal deadlines
• Maintain professional demeanor that reflects positively on the agency
• Demonstrate respect and courtesy toward others
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Respond in a timely manner in all aspects of communication
• Work with minimum supervision
• Perform other duties as assigned

·       Schedule: Monday – Friday  (8:00am – 4:00pm)

·       Employer Paid Benefits available