Shelter Director: Lutheran Settlement House

Lutheran Settlement House is part of a movement rooted in radical compassion and focused on making lasting, meaningful change in people’s lives and in our community. The voices of our clients guide our work, telling us what supports they need and what needs to change in our city. Our staff shares deeply held values that make us a welcoming, responsive, and reliable safe haven for some of Philadelphia’s most vulnerable populations. We accompany our clients in times of crisis, we are catalysts for building community, and we joyfully celebrate the strength of those we serve. If this sounds like you, if you’re looking for a workplace where you can live out your values and a workplace that values your growth and development, we invite you to apply.

Scope of Position:       

Under the supervision of the Deputy Executive Director, the Shelter Director of Jane Addams Place is responsible for overall management of the family shelter, to ensure high-quality, trauma-informed, service provision and programming.

Essential Responsibilities:

·        Understands, articulates, and reflects in professional practice the mission and philosophy of Lutheran Settlement House / Jane Addams Place

·        Supervises the Assistant Director, Family Advocates, Therapist, and Manager of Child & Youth Programming

·        Coordinates and ensures the provision of comprehensive high-quality services for families in shelter program

·        Ensures adherence to agency policies and procedures

·        Ensures contractual compliance with the Office of Homeless Services (OHS) standards and policies

·        Supports and develops programming and community partnerships

·        Facilitates grant goals and spending

·        Manages client savings program

·        Meets regularly with Finance team to develop and review budget and identify program needs

·        Participates in agency leadership meetings and furthers initiatives outlined in LSH’s Strategic Plan

·        Participates in OHS providers’ meetings and housing provider advocacy groups

·        Prepares and responds to OHS monitoring reviews and audits

·        Distributes on-call coverage list; serves as back-up in conjunction with the Assistant Shelter Director

·        Maintains high-quality data and plans/adjusts programming to ensure efficacy and reflect resident interests

·        Researches and follows identified best practices for family emergency shelters

·        Plans and facilitates resident and staff meetings

·        Meets individually with residents and staff to resolve concerns where needed

·        Engage with volunteers, grantors, and donors where needed

·        Other duties as assigned


·        Bachelor’s or Master’s degree in social work or human services related field a plus, but not required with 5+ years of applicable experience

·        Experience working within residential and/or homeless services strongly preferred

·        Excellent interpersonal and decision making skills, exercises good judgement, highly skilled in crisis management

·        Ability to maintain healthy professional boundaries and model those boundaries for others

·        Fosters a culture of mutual respect, curiosity, and empowerment for residents and staff alike

·        Supervises staff with an emphasis on growth, learning, and professional development

·        Strong attention to detail

·        Ability to communicate effectively orally and in writing

LSH is committed to creating an inclusive experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or identity, we firmly believe that we serve our communities best when everyone feels free to be their most authentic self.

We are an equal opportunity employer and applicants from all backgrounds are strongly encouraged to apply.

Benefits include:

·        Our benefits include medical, dental, and vision insurance, as well as agency-funded life and disability insurances.

·        Our paid time off package includes an annual 3-4 weeks of vacation, 12 days of paid sick time, and 5 personal days to use at your discretion.

·        We observe 16 organization-wide holidays, and an early close on Fridays during the Summer.

·        Our 401k retirement savings program offers a 1% match, and we offer pre-tax flexible spending accounts for health, travel, and dependent care.

·        We value growth and learning, and offer trainings and conference participation whenever possible.

·        We understand that employees are people first and foremost, and are committed to an overall supportive and flexible organizational culture.

·        Our work is critical but we know it’s not easy, so we aim to infuse joy wherever possible. Whether we are offering free yoga and exercise classes, ending all-staff meetings with Karaoke or Bingo, or committing steadfast to a snack-based meeting culture – we aim to balance the weight of our work with laughter and levity as often as we can.

Please send cover letter and resume to and put “Shelter Director” in subject line. We look forward to working with you!