Senior Director of Human Resources and Labor Relations: American Friends Service Committee (AFSC)

Application Deadline: November 27, 2023


The American Friends Service Committee (AFSC), headquartered in Philadelphia, is seeking a highly qualified professional to join our team as the Senior Director of Human Resources and Labor Relations. In this role, you will play a pivotal role in managing all aspects of human resources, labor relations, and personnel policies for our organization.

Role Overview:

As the Senior Director of Human Resources and Labor Relations, you will be responsible for overseeing the recruitment, selection, training, evaluation, discipline, professional support, compensation, and benefits for approximately 300 staff members based in AFSC offices across the United States and worldwide. Reporting to the Deputy General Secretary, you will provide strategic guidance on matters such as morale, labor law, and the impact of managerial decisions on staff. Additionally, you will lead contract negotiations with unions, ensuring compliance with collective bargaining agreements.

Essential Functions/Responsibilities: The key responsibilities of the Senior Director of Human Resources and Labor Relations include the following:

  1. Leadership and Management
  2. Lead and manage the Human Resources Department, overseeing projects, processes, and work plans.
  3. Supervise department staff, manage the department budget, and maintain efficient operations.
  4. Policy Development and Implementation
  5. Collaborate with the Board Governance Committee to develop personnel policies aligned with AFSC’s mission.
  6. Implement and communicate personnel policies and standards to promote a positive work environment.
  7. Ensure compliance with international, federal, state, and municipal laws.
  8. Implement inclusion and diversity goals outlined in the Affirmative Action Plan.
  9. Facilitate staff performance reviews and address employee relations concerns.
  10. Labor Relations
  11. Negotiate Collective Bargaining Agreements and act as the primary liaison for union communications and inquiries.
  12. Liaise directly with the International Program Staff Council
  13. Reporting and Support
  14. Prepare an annual report on Human Resources and Diversity, Equity, and Inclusion metrics for the Board of Directors.
  15. Serve as an active member of senior management, providing expertise to the General Secretary and the organizational leadership.
  16. Maintain accurate employment records and timely reporting.
  17. Collaborative Partnerships
  18. Ensure consistency between overseas staff programs and AFSC’s Human Resources policies and procedures.
  19. Collaborate with other administrative departments on HR-related postings and organization-wide benefit cost analysis.


Experience, Knowledge and Values:

  1. Minimum of 7-10 years of experience in human resources, with a focus on leadership roles.
  2. Strong knowledge of HR best practices, employment law, and compliance regulations relevant to the non-profit sector.
  3. Familiarity with compensation and benefits administration, including an understanding of non-profit compensation structures.
  4. Strong knowledge of labor law, employment insurance practices, and pension administration and legislation.
  5. Expertise in employee relations, performance management, and conflict resolution.
  6. Prior experience in labor/management relations within a union context.
  7. Preference for prior experience in a U.S.-based organization with international operations.
  8. Proficiency in computer applications and experience with HRIS reporting systems for statistical reporting and strategic planning in HR.
  9. Alignment with Quaker values and commitment to non-violence, respect for individuals, and the principles of the American Friends Service Committee (AFSC).

Strategic HR and Organizational Skills:

  1. Demonstrated experience in strategic HR planning, organizational development, and talent management.
  2. Ability to apply a DEI lens to all aspects of HR work, including recruitment, hiring, retention, and professional development.
  3. Demonstrated commitment to diversity, equity, and inclusion practices, including familiarity with affirmative action principles.
  4. Strong leadership abilities, including the capacity to inspire and motivate teams, drive change, and foster a positive work culture.
  5. Excellent managerial and organizational skills.
  6. Ability to effectively handle a heavy workload, manage stress, and delegate responsibilities.
  7. Flexibility to attend evening and weekend meetings and willingness to travel as needed.
  8. Discretion, sound judgment, and a strong commitment to maintaining confidentiality.
  9. Exceptional oral and written communication abilities.

Application Process:

To apply for the position of Senior Director of Human Resources and Labor Relations, please submit the following materials:

  1. Cover letter highlighting your qualifications, experience, and why you are interested in the position.
  2. Resume/CV detailing your professional background, skills, and accomplishments.
  3. Three professional references with contact information.

Please send your application via email to with the subject line: “Senior Director of Human Resources and Labor Relations Application – [Your Name]”.

Note: Only shortlisted candidates will be contacted for further steps in the selection process.

Application Deadline: November 27, 2023

COMPENSATION: Salary Family Senior Leadership ($130,000-$150,000) – Exempt – Comprehensive medical and hospitalization plan; term life, accident and salary continuation insurances, defined benefit pension plan, plus fringe benefits; participation in unemployment and worker’s compensation and social security.

The American Friends Service Committee is an Affirmative Action/Equal Opportunity Employer. Qualified persons are encouraged to apply regardless of their religious affiliation, race, age, sex, gender identity, sexual orientation or disability.

AFSC’s Central Office and some of its offices in the U.S. are unionized workplaces. This position is not represented.

The American Friends Service Committee is a smoke-free workplace.


 Exempt – Comprehensive medical and hospitalization plan; term life, accident and salary continuation insurances, defined benefit pension plan, plus fringe benefits; participation in unemployment and worker’s compensation and social security.

For consideration, please attach your Cover Letter and Resume to the online application in addition to answering the Application Questions at