Month: March 2021

We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values.  We welcome and encourage individuals of all backgrounds to apply, including those from traditionally underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sexual orientation, veteran status or any other protected status.

How You Will Contribute

The Visitor Services Assistant Manager models superior customer service while ensuring a welcoming atmosphere for visitors in the public areas throughout the museum. They coordinate the activities of the Visitor Services Assistants and monitor visitor experience throughout the museum, redeploying staff resources as necessary to ensure a friendly and informative experience for all.

The Visitor Services Assistant Manager serves as the point-person for any complications that arise in the admissions area and throughout the public areas of the museum, including software or equipment malfunctions, gallery experience, line management, and resolving visitor concerns. Most of the Visitor Services Assistant Manager’s day is spent on the floor interacting with our visitors and staff.

Specifically, you will…

• Lead the Visitor Services team by demonstrating extraordinary customer service skills.
• At all times, be a welcoming and informed presence for visitors while motivating team members to do the same.
• Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
• Relieve Visitor Services Assistants (VSA) for breaks; covering admissions, coat check, gallery posts and other functions as needed throughout the day.
• Train new VSA’s in both customer service and the technical aspects of their job.
• Monitor activities in public spaces and intervene to proactively resolve issues before they escalate, with the goal of ensuring a smooth and pleasant experience for visitors.
• Identify areas for improvement within the department and make recommendations to the Director of Visitor Services.
• Work collaboratively with staff across the museum.
• Assist in Scheduling VSA’s for all daily, special events and other shifts as needed.
• Assist Visitor Services Manager(s) with the orientation and onboarding of new staff.
• Assist Visitor Services Manager(s) with performance management of staff.
• Ensure all Visitor Services Assistants have the information and supplies needed to carry out their assigned tasks successfully; check in at each of the stations throughout the day.
• Responsible for daily opening and closing procedures.
• Ensure accuracy of timecards submitted for VSA’s.
• Perform other tasks as directed by the Director of Visitor Services.

Your background includes…

• High School diploma, some college coursework preferred or equivalent relevant experience.
• Outstanding customer service skills; prior customer service experience required.
• Prior experience supervising or managing employees required.
• Fluency in English; other language(s) a plus.
• Excellent computer skills; familiarity with point-of-sale software a plus.
• Good judgement, detail oriented, strong communication and problem-solving skills required.
• Friendly and professional demeanor.
• Genuine interest in communicating with and assisting others.
• A track record of dependability and punctuality are essential.
• Personal interest in the arts or a related field preferred, but not necessary.
• Experience in hospitality, customer service and/or retail preferred.
• Ability to work a varied schedule including evenings, weekends, and holidays.

POSITION SUMMARY

The Human Resource Manager responsible for the overall planning, coordination, and administration of the human resources function for the Free Library of Philadelphia Foundation, which has over 100 regular full time and part time staff and at times over 100 seasonal employees. The HR Manager is responsible for developing and ensuring effective implementation of plans, systems, policies and processes for workforce planning, talent acquisition, talent management and development, employee engagement, legal compliance and recordkeeping, employee relations, and total rewards (compensation and benefits). This position requires a person who is collaborative and capable of building consensus and commitment toward shared outcomes.

RESPONSIBILITIES

Work with the leadership team to formulate, develop, implement, and evaluate a HR and Talent Management Strategy to achieve the organization’s vision, mission, and goals, and to create value to its stakeholders. Regularly engage in direct communication with the Department Heads on key human resources matters.

Oversee all recruitment efforts to ensure that the organization is effectively and efficiently sourcing and selecting the right candidates and establishing a diverse work force.

Develop and drive talent management strategies to ensure effective staffing alignment with the needs of the organization, attract talent, identify critical talent needs, develop core competencies and corresponding development opportunities, and engage leadership in succession planning.

Identify ways to enhance staff retention and productivity, including strategies to enhance employee engagement, leadership and staff development, regular feedback and coaching, career pathing, and promoting an organizational culture that positions the Foundation as an “employer of choice.”

Identify and document areas of opportunities for greater diversity, greater inclusion and identify opportunities to ensure that all employees are treated equitably; resulting in a plan with leadership that will ensure a work environment where every employee feels valued.

Oversee and investigate any complaints of harassment/discrimination and any other unjust practice allegations and ensure timely and appropriate closure to any such allegations.

Manage the administration of the performance management process, making sure that the organization’s managers are equipped to engage in constructive and ongoing feedback and coaching, to encourage staff and actively address performance gaps.

Ensure that there is a consistent and effective onboarding process that assist the employee in understanding the structure of the organization, the mission, and values of the organization, how the employee’s position supports to the overall goals of the organization and the various tools and applications available to the employee.

Maintain current knowledge and application of all relevant laws and regulations at the local, state, and national level relating to employment and ensure organizational compliance. This includes educating and advising managers and senior leaders on HR-related legal and regulatory matters and ensuring HR programs, practices and policies are aligned.

Ensure that employee files and records are properly and securely maintained.

Analyze trends in compensation and benefits to ensure a  competitivea competitive total compensation to attract and retain staff, while monitoring best practices and partnering with leadership to develop a Total Rewards/Pay philosophy.

Manage benefit broker resources and benefits enrollment process, as well as manage leave administration and communicate with the payroll function.

Oversee all benefit related service provider billing activity to ensure accuracy and timeliness of any adjustments and payments.

Maintain a strategy to optimize and integrate HR technology, enabling managers and employees to easily perform people-related transactions (e.g., benefits enrollment), facilitate delivery of effective HR services, securely stores employee data, and supports people-related decisions.

Perform other duties as assigned.

QUALIFICATIONS

Bachelor’s degree or the equivalent years of experience in Human Resources or related field

SHRM  Certification preferred.

A minimum of 7 years of HR generalist experience partnering directly with senior leadership to develop, align and implement HR and organizational development strategies.

Ability to deal with sensitive issues with directness and compassion when necessary.

Experience implementing strategies and systems for talent management, compensation and benefits, and HR technology.

Strong business acumen and organizational skills

Strong analytical and critical thinking skills

Working knowledge of employment laws and other compliance issues

Ability to listen and probe to understand underlying needs and/or root cause of an issue.

Ability to provide thoughtful, progressive, and strategic guidance.

Strong interpersonal, verbal, and written communications skills, including proficiency in developing and delivering presentations.

Demonstrated ability to anticipate and solve practical problems.

Ability to identify, influence, and collaborate with key stakeholders to achieve desired organizational outcomes.

Proficiency in Microsoft Office Suite and HR system applications

PHYSICAL REQUIREMENTS

Must be able to lift 15 pounds at a time.

Prolonged periods of sitting at a desk and working on a computer.

Mural Arts Philadelphia is the largest public art initiative of its kind, dedicated to the belief that art ignites change. For over 30 years, Mural Arts has united artists and communities through a collaborative and equitable process, creating nearly 4,000 artworks that have transformed public spaces and individual lives. Mural Arts aims to empower people, stimulate dialogue, and build bridges of understanding with projects that attract artists from Philadelphia and around the world, and programs that focus on youth education, restorative justice, mental health and wellness, and public art and its preservation. Popular mural tours offer a firsthand glimpse into the inspiring stories behind Mural Arts’ iconic and unparalleled collection, which has earned Philadelphia worldwide recognition as the “City of Murals.”

Mural Arts Philadelphia seeks a Manager of Institutional Relations. Reporting to the Director of Development, the Manager of Institutional Relations is a key role within the Development Department. Working closely with the Director of Development and other members of the development team, along with program/project staff, the Manager of Institutional Relations is responsible for all grant applications, reporting, and securing of new grants for the organization. The Manager of Institutional Relations will craft proposals for institutional stakeholders, delegating writing assignments when appropriate; communicating actively with institutional stakeholders and prospects as project ideas are being developed and implemented; providing support to project/program managers as they work towards specific deliverables and outcomes, including evaluation requirements; and ending each institutional funding cycle with a well-written report that accurately documents use of funds, and positions Mural Arts for continued support.

Responsibilities

Managing the Writing Process – Author grant proposals and reports; collaborate with program and project staff to propose conference presentations; manage the editing process for all documents they originate; delegate writing assignments to available authors, including interns, Development staff, and project/program managers; support them as they encounter challenges; monitor the quality of all out-going written documents.

Institutional Giving Systems Management – Manage the grants/correspondence calendar and build optimum timelines for proposal creation; participate in creating consistency and transparency between different internal budgeting systems; conduct institutional prospect research on a routine basis as well as regular funding audits that offer program managers a better sense of opportunities we could become qualified for as we grow; collaborate on institutional data entry and filing; maintain list of passwords and logins for institutions; track institutional giving and support the director’s reporting needs.

Institutional Relations Management – Maintain written correspondence with institutional stakeholders; prepare and participate in phone calls, meetings, and site visits with institutional partners as needed; pro-actively update institutional partners when staff, program/project implementation, or budgets shift from what was proposed.

Projects and Program Development in Conjunction with Major Grant Opportunities – Identify the appropriate internal staff and external partners; conduct research on funders’ interests and terminologies and share findings with staff and partners; develop timelines and organize meetings with identified stakeholders; channel the interests and concerns of funders during planning meetings; facilitate conversations between stakeholders with respect to outcomes, indicators, and metrics; document information from this process in preparation for implementation.

Institutional Data Gathering and Evaluation – Present and interpret data captured through existing departmental processes in proposals and reports to external stakeholders.

Grant Management Compliance – Facilitate grant compliance by clearly communicating contract requirements and holding meetings to review finances and deliverables; arrange for and attend grant launch and project implementation meetings as requested by project/program managers;  pro-actively update institutional partners when staff, program/project implementation, or budgets shift from what was proposed. Manage grant revision processes;

Training/Mentorship – Provide ongoing training and mentorship to staff and interns who aid in the grant-writing process.

Technical Requirements

·         A BA or BS in related field, or equivalent experience and knowledge.

·         Minimum of 3 to 5 years of experience in grant writing, ideally with a focus in arts, culture, or social justice.

·         Knowledge of Microsoft office programs is required; Familiarity with nonprofit financial management and restricted grant reporting preferred.

·         Excellent communication skills (oral, written, and listening) and ability to work in a fast-paced environment are required.

·         Ability to clearly and comfortably communicate with many levels of staff, funders, donors, and public officials, both verbally and in writing.

This job description is a summary of the duties of the above position.  Other related duties may be required by the supervisor. This position is an office position and will require significant time using a computer.  This position may also be asked to be on-site for events and functions.

Mural Arts seeks candidates who value and demonstrate the following core competencies: committed problem solving, deep thinking & fearless creation, inquisitive learning, thoughtful communication, mindful collaboration, personal accountability, and a commitment to actively prioritizing diversity, equity, and inclusion in the workplace.

Theatre Horizon seeks a Manager of Individual Giving to be responsible for cultivating, developing and overseeing relationships with existing and prospective donors. This position will develop and implement various fundraising strategies to sustain and grow the donor pool including spearheading our annual fund initiatives, developing and executing cultivation events, and soliciting prospects for gifts of all sizes. Responsibilities include the creation of the development calendar, gift management and tracking,  and maintaining donor relationships and profiles.   The Manager of Individual Giving should have an interest in exploring and implementing principles of community-centric fundraising.

With a $1 million annual budget, Theatre Horizon produces an ambitious season of plays, musicals and concerts for the general public, while educating nearly 1,000 children annually in the Philadelphia suburbs via our drama classes. Theatre Horizon is located in Norristown and serves a diverse array of stakeholders. Like most theatre companies in this moment, we are asking big questions about our purpose during and after the pandemic and are seeking to innovate in ways that prioritize our values.

Duties include

• Take primary responsibility for stewarding relationships with donors
  • Cultivate and solicit prospective donors while maintaining and growing relationships with current donors through personal meetings, on and off-site.
  • Create various donor benefits to continue to develop relationships with donors at every  level.
  • Attend performances and events as part of donor cultivation efforts.
  • Respond to donor gifts with thank you notes, phone calls, and other individualized touchpoints
  • Coordinate logistics for all development events and ensure an exceptional donor experience, with a focus on cultivation and stewardship.
• Lead year-round donor stewardship via phone calls, mailings, and digital communications
  • Manage  appeal processes including the writing, production and mailing of letters and overseeing digital components of campaigns.
  • Create and distribute the donor newsletter
  • Maintain and update Fundraising-specific sections of website
  • Create and oversee distribution of Annual Report
• Oversee all efforts to achieve the annual contributed income goal
  • Implement  new strategies and protocols to steadily increase individual giving income.
  • Solicit  individual prospects for major gifts or recommend prospects to the Artistic Director for solicitation.
  • Lead donor prospecting by conducting research on prospective individual donors.
• Manage the development department budget
• Oversee  ad hoc Cultivation Committee of Theatre Horizon Board Members & Supporter
• Leverage Theatre Horizon’s CRM, Salesforce, for all fundraising tasks, including prospecting, cultivation, stewardship, reporting, and financial reconciliation.
  • Maintain individual donor files in Salesforce
  • Process donations and prepare acknowledgement letters and other correspondence
  • Continually update our Salesforce database and pull various donor reports to create targeted email lists
  • Analyze giving trends and pull financial reports in order and use this information to create best practices
• Event Management
  • Develop vision for and oversee all logistics of cultivation events (including creating budget for events, sending invitations, booking space, contracting personnel, and soliciting donations from our partners)
  • Manage the dining partner program; Meet and/or exceed goals by soliciting new dining partner accounts and maintaining relationships with existing accounts.
• In tandem with Artistic Director, create and implement new community-centric fundraising practices that are in alignment with Theatre Horizon’s antiracist action plan
• Assist Artistic Director with monthly touchpoints for Major Donors and other duties as assigned by Artistic Director

QUALIFICATIONS

Experience: 

• Professional experience with Individual Giving/Development for a Non-Profit Organization (preferably in the arts)
• Excellent written / oral communication skills
• Proven ability to generate excitement and enthusiasm for an idea and bring others on board
• History working with a wide variety of people and personalities; ability to create and facilitate a welcoming environment.
• Keen attention to detail and follow through.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel and PowerPoint
• Proficiency working in Google Suite (Gmail, Google Calendar, Docs, Forms and Sheets)
• Impeccable record-keeping abilities
• Database management experience (Salesforce experience preferred but not required)
• Ability to present information concisely and effectively, both verbally and in writing
• Ability to prioritize tasks, take initiative, and stay organized, with flexibility to take direction when departmental priorities shift.
• Availability and willingness to work on some nights and weekends for donor events.
• Understanding of the confidential and sensitive nature of fundraising efforts and donor information.
• Ability to work in a hands-on environment with limited resources.
• Interest in the performing arts & culture sector.
• Dedication and drive to succeed, willingness.
• Strong knowledge of principles, ethics and practices of theatrical creation.
• Ability to work in a hands-on environment with limited resources.
• Please note that although this job is currently remote, it may require in-person work at Theatre Horizon’s office as early as June 2021.

Work environment: We value work/life balance and maintaining flexible schedules. Even when it is safe to resume working on-site in our offices, a combination of working in the office and from home may be possible. Theatre Horizon is dedicated to building an actively antiracist and creative environment.

Compensation: This 30-hour/week position will be paid between $38,000-$42,000 depending on experience.  We do not provide health insurance but all employees working 30 hours/week (or more) receive a $412/month stipend. Employees also receive complimentary tickets for all season productions, paid leave, paid vacation and holidays off.

The Christ Church Preservation Trust (“CCPT”) seeks an experienced and passionate public education professional, with dynamic public speaking skills, to partner with and support the Executive Director and the Rector of Christ Church in all aspects related to education, outreach and public engagement.

Reporting to the Executive Director, and working closely with the CCPT Board’s Education Committee, the Director of Public Engagement will be responsible for the development and administration of dynamic programming relevant to existing audiences and committed to growing our audience reach, with a focus on presenting Christ Church’s history with professional accuracy, integrity, and truth-telling inspiration, including by bringing to the fore themes concerning diversity, equity, accessibility and inclusion.

The DPE will be responsible for expanding the scope of the CCPT’s public engagement, establishing and nurturing both a national audience and community partnerships in strategic ways, and designing programs that deepen the relationships with the wide-ranging communities we serve and, most particularly, with Philadelphia public schools we hope to more widely serve. The Director must balance the creative and intellectual process of educational programming with duties associated with administration. The ideal candidate will be curious and engaging, have broad historical perspective, and be able to engender trust and a shared vision for inspiring and reaching wider communities while deepening our local impact.

An active and dynamic parish with 400 members, Christ Church was founded in 1695 as a provision of William Penn’s Charter. During its history, hosting members of the Continental Congress during the American Revolution and Presidents George Washington and John Adams in the first decade of the newly established Republic. Among early members were Benjamin and Deborah Franklin, Betsy Ross, John Penn (William Penn’s grandson) and (with Franklin) signers of the Constitution and of the Declaration of Independence, including Robert Morris, Benjamin Rush, and Francis Hopkinson.

Dating to 1744, the current building has been cited as “our finest Early American church” and one of the finest Georgian structures in America. Its steeple (completed in 1754), financed by a lottery organized by Benjamin Franklin, is the work of Robert Smith, one of America’s earliest architects. For 56 years, the Christ Church steeple was the tallest structure in North America, and and remained tallest in Philadelphia for 119 years until 1873. Christ Church is a privately managed historic site that is an official component of Independence National Historical Park.

Christ Church Burial Ground is located at 5th and Arch Streets in Philadelphia and is one of America’s most unique Colonial and Revolution-era graveyards, with 1,400 markers on two beautiful acres right in the heart of historic Philadelphia. The Burial Ground is the final resting place of some of our most prominent leaders, including Benjamin Franklin and four other signers of the Declaration of Independence.

Founded in 1963, the Christ Church Preservation Trust is a 501(c)3 nonprofit organization whose mission is the preservation and protection of Christ Church historic properties and responsible for the programs that welcome the general public for education and inspiration.  With an independent Board of Trustees and Executive Director, the Trust works closely with the Christ Church Vestry and clergy.

The DPE will be responsible for forging a consensus vision, designing, building and implementing the educational programming initiatives at the Church and the Burial Ground.

The DPE will cultivate strong relationships with Trust colleagues; provide thought leadership regarding effective methods and dissemination of education and community relations, with special attention relative to the history of the Church and of Philadelphia.

The DPE must possess a comprehensive understanding of professional standards and best practices as established by the American Alliance of Museums and are expected to maintain a genuine and deep commitment to historical accuracy, diversity and inclusion.

Primary Responsibilities:

The Director will hire and oversee training for up to 20 part-time educators and must be able to communicate effectively with various constituent groups, have strong organizational and operational skills, able to develop historically accurate, engaging and insightful curriculum, and must be self-directed and a team player.

Responsibilities include, but are not limited to:

Curatorial Duties

• Develops the strategies for public engagement to meet the needs of existing audiences, while simultaneously expanding audiences to engage a wider audience, particularly with respect to the growth of younger and diverse attendees.
• Collaborate closely in the identification and cultivation of donors, and in the research and application of grants designed to support the Trust’s vision for programming.
• Networks out to organizations in the area to invigorate programming partnerships
• Strategizes and contributes historical and thematically engaging content for the website, digital outlets, and social media channels

Administrative Duties

• Management of staffing in public programs, educational programming, group tours, sometimes including volunteers, docents, and interns.
• Oversees general operation, including ticket sales, overseeing the setting up and preparing of cash register efficiencies and working with POS system.
• Works closely with Executive Director to ensure fulfillment of assigned strategic initiatives, including educational content and annual program offerings
• Active member of staff and in overall management, attends meetings with Board Trustees, representing the Trust effectively and with integrity in public forums.
• Examines and evaluates all programming efforts at the Church and the Burial Ground.

QUALIFICATIONS AND SKILLS:

• Degree in History or Museum Education preferred, with 5 years of public education leadership experience. An equivalent combination of education and experience may be considered
• Demonstrated management and administrative abilities
• Commitment to the best practices in public history education
• Excellent written and interpersonal skills; leadership ability, and proven ability to work with a range of colleagues based on consensus building
• Excellent writing and public speaking abilities
• Experience with virtual programming, including live streaming and revenue models associated with creating programs.
• Willingness to work nights and weekends when necessary and to organize key CCPT events and program schedule

This is a full time regular, non-exempt position